Victim Services

What We Do 

Central Okanagan RCMP Victim Services has been in operation since 1989. The main office is located in the Kelowna RCMP Detachment at 1190 Richter Street. (How to Reach Us) The service area covers communities from Peachland to Oyama including the City of Kelowna, Lake Country, Peachland, District of West Kelowna, and the electoral areas. The program is funded jointly by the Regional District of Central Okanagan, the BC Ministry of Justice, and supported by the Integrated Kelowna RCMP policing area.

Central Okanagan RCMP Victim Services provides services to victims of crime or trauma who may or may not have reported the crime to police or be involved with the criminal justice system. All services offered by Central Okanagan RCMP Victim Services are free of charge. Victim Services provide confidential but has a duty to report to RCMP any information about a situation of unreported violence in relationships, child abuse, or danger to self or others upon disclosure.

If you are a victim of crime, British Columbia’s Victims of Crime Act gives you the right to receive information about:

  • Victim Services available to you;
  • Crime Victim Assistance Program;
  • How the criminal justice system works, the status of the police investigation, and court case;
  • The administration of the offender’s sentence;
  • Your rights to privacy.

Victim Service workers are trained to provide assistance and support to victims and others whose lives have been impacted by crime or trauma.  Services include:

Emotional Support

Victim Services offers emotional support to assist victims in their recovery from the effects of crime and trauma. This includes providing information on grief, trauma and self care. The program does not provide counselling services but rather refer to an appropriate resource for those services.

Practical Assistance and Support

Victim Services will:

  • Assess the needs of victims for additional supports and/or services and make appropriate referrals to community, government, justice, health and/or other resources;
  • Assist victims in completing applications for the Crime Victim Assistance Program  and victim impact statements;
  • Facilitate/coordinate safety planning;
  • Provide other types of practical support and assistance as appropriate. Victim service workers do not provide crime scene clean-up or transportation.


In cases of serious crime and/or where the victims are particularly vulnerable, Victim Services will at the request of the victim, provide or facilitate their accompaniment to police, Crown Counsel, or court. 

Justice Related Information

Victim Services will provide or facilitate victim access to case-specific information which may include:

  • The status of the police investigation, charges laid against the offender, protective orders, outcome of court appearances, the custodial status of the convicted offender, and length of sentence/parole information;
  • Witness orientation, courtroom etiquette and procedures. Victim service workers will not provide legal advice to victims.

Referral between Victim Service Programs

Victim Services when assessing an appropriate referral will take into consideration the following: the individual circumstances of the victim such as age, gender, ability, and cultural needs; the necessity of the timeliness of an effective referral; and local protocol referral procedures. In communities with both community-based and police-based victim service programs:

  • Police-based victim service workers refer victims identified as: victims of violence in relationships (adult, youth, or child), victims of sexual assault, victims of criminal harassment, victims of child abuse/assault (both physical and sexual), adult survivors of childhood abuse (both physical and sexual), and child witnesses of family or sexual violence to the appropriate community-based victim service program

Police Discretionary Call Outs

Victim Services responds to requests by police for assistance at crime/accident scenes or other locations or accompany police to assist with next-of-kin accident or death notifications. This service is provided 24/7.

Public Awareness and Education

Victim Services provides information to the local community on victimization, victim services, and crime prevention where appropriate.

How to Reach Us

Victim Services
Kelowna RCMP Detachment
1190 Richter Street, Kelowna BC

(250) 470-6242
Office Hours: 8:00 am - 6:00 pm Monday to Friday

To enquire about a Victim Services program in your community contact VictimLINK at 1-800-563-0808 or visit the VictimLINK webpage.

Other Resources

Here are a number of useful resources that are accessible by Internet or by phone. 

If you are a victim of crime or trauma and are in need of assistance please contact Central Okanagan RCMP Victim Services at 250-470-6242. 

After Hours telephone crisis assistance,


Online resource for Victims and Witnesses in BC
Victim Services in BC

Victim Services Division of the Ministry of Justice

Criminal Justice Information and Support


Applications for financial reimbursement as a result of crime-related losses

Crime Victim Assistance Program

To arrange to be notified of an offender's release from Provincial custody

 Victim Safety Unit

Victims of Crime Act

Legislation and Policy for Victims of Crime

Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email:
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)