911 Emergency Telephone Services


What We Do

Our 9-1-1 program is our emergency connection to police, fire and/or ambulance.

9-1-1 is for police, fire or medical emergencies when immediate action is required: someone's health, safety or property is in jeopardy or a crime is in progress.

The Regional District of Central Okanagan administers the 9-1-1 Public Safety Answer Point (PSAP) program on behalf of our Central Okanagan communities as well as eight other regional districts in the Central and Southern Interior.   Our 9-1-1 service is contracted to E-Comm, the largest 9-1-1 centre in British Columbia.  E-Comm is where our initial 9-1-1 call is received.

• E-Comm’s 9-1-1 call-takers are highly trained, dedicated professionals.
• Calls from the Central Okanagan are initially answered by an operator at E-Comm, then the call is transferred to the appropriate local public safety agency:

    • Regional Fire Dispatch Centre (Kelowna)
    • BC Ambulance Service Dispatch in Kamloops
    • RCMP located within the Southeast District RCMP Operational Communications Centre in Kelowna

• Find out more about how 9-1-1 works and when to call 9-1-1 at www.ecomm911.ca.

  • Anyone seeking access to a past “9-1-1 call” to please visit E-Comm’s website for more information about making a FIPPA request (Freedom of Informatin and Protection of Privacy)

How to Reach Us

Phone: (250) 470-6212
Fax: (250) 470-6348
Address: 1450 KLO Road, Kelowna, BC, V1W 3Z4
Hours: 8:00 am - 4:00 pm Monday to Friday

For More Information:  E Comm website

Public Education and 9-1-1 Awareness

Specialized 9-1-1 Text Service Available for Deaf and Speech Impaired Residents



Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)