Water Systems

What We Do

The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 500 properties. See table below.

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News  

Proposed Water Rate Updates

The Regional Board has given first reading (May 9th) to bylaws that propose increases in water rates for customers of the six water utilities operated by the regional district.  The last water rate adjustments took place in January 2016 and if the new rates are approved, changes in both the User Fees and Asset Renewal Fees would take place on July 1st this year and in January 2020, 2021 and 2022.  Customers will be informed of the rate adjustments over the next month before the Regional Board considers final approval of the new rate schedules in June.  The Regional District operates the Killiney Beach, Westshore Estates, Sunset Ranch, Falcon Ridge, Upper Fintry and Star Place water systems with just over 1,000 connections. 

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Spring edition of 'Water Talk' Available

Our 2019 spring edition of the 'Water Talk' newsletter is now out and in the hands of water system customers.  It provides updates on the plan to adjust basic user fees and asset renewal fees in the first half of 2019, along with information about the importance of being prepared for any emergency affecting your water system.  The newsletter also introduces one of our staff members and provides conservation tips for outdoor water use.  View the current and past editions on our Water Talk page.

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Water Quality Advisory for Falcon Ridge Customers

On March 29th the Regional District of Central Okanagan issued a precautionary Water Quality Advisory for residents served by the Falcon Ridge water system.

Approximately 55 properties connected to the Falcon Ridge system off Highway 33 are affected. 

Increased turbidity in the water system source has resulted in water quality that might impact some residents.  Interior Health has been consulted and roadside sign notices will be in place advising of the water advisory.

It’s recommended that Falcon Ridge water customers follow Interior Health guidelines, especially those with weakened immune systems, the elderly, children and those wishing additional precautions.   All water intended for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth should be boiled for at least one minute or customers should use a safe alternative to water from the tap such as bottled or distilled water.

This precautionary water quality advisory will continue until further notice.

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The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Bylaw 1370.  User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system.  A Consumption based water billing rate is in effect.   View Rate Structure Information.  Effective January 1, 2016 new consumption rates and user fees came into effect for each water system.  Link to Water Rate Estimator tool

The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.

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Emergency Water Contacts

  • Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.

  • After Hours/Stat Holiday Emergencies Only - 250-868-5299.

Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by email.

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 RDCO Water Systems (Spring 2019)

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Water System (click on name for pdf map)

# of Customer Connections 
(approx.)

Falcon Ridge  (water source - Mission Creek, Well - sodium hypo-chlorite injection disinfection)

59

Killiney Beach (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

290

Dietrich/Star Place/Trepanier (water source - Trepanier Creek - sodium hypo-chlorite injection disinfection - treatment by filtration)

9

Westshore (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

271

Sunset Ranch (water source - Groundwater well - sodium hypo-chlorite injection disinfection)

274

Upper Fintry, Shalal Road, Valley of the Sun 
(water source - Groundwater well - sodium hypo-chlorite injection disinfection)

109

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Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@cord.bc.ca
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)