Water Systems

What We Do

The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 500 properties. See table below.

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News  

Water Quality Advisory for Upper Fintry Water Customers Removed - Feb. 23

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Upper Fintry area of the Upper Fintry, Shalal Road, Valley of the Sun water system in the Central Okanagan West Electoral Area.                         

The precautionary advisory affecting designated properties on Muir Road, Dunwaters Road, Fairbridge Road and Gray Street has been in place following a planned repair to the Muir Road Pressure Reducing Valve on Wednesday, February 17.  Since the work was completed, the impacted portion of the system has been flushed and required bacterial tests are negative in accordance with Canadian guidelines for drinking water quality. 

The Regional District provides water service to just over 1,000 connections in six service areas.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water

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Upper Fintry Water Interruption Notice - Feb. 17

A planned water service outage will affect some customers of the Upper Fintry area of the RDCO water system following the BC Family Day holiday weekend.

RDCO Engineering Services staff will be doing maintenance on the Muir Road Pressure Reducing Valve on Wednesday, February 17 from approximately 9:00 am to 12:00 pm.  During this time about 50 customers on the Upper Fintry section of the water system will be without water including properties along:

  • Muir Road
  • Dunwaters Road
  • Fairbridge Road
  • Gray Street

No other properties in the Shalal Road or Valley of the Sun subdivisions of the system will be impacted by the service interruption. Please note that the time of service restoration is an estimate only and may vary.  

It is recommended that on the day of the scheduled water interruption impacted customers:

  • Shut off hot and cold faucets and any equipment that requires water;
  • Store sufficient drinking water for the anticipated period of interruption;
  • Isolate the supply to hot water tanks;
    • If not isolated, avoid running hot water as impurities could be drawn into the hot water tank and may cause problems with its operation;
  • Fill a bathtub or other large container with water to use for toilet flushing and only flush when absolutely necessary; and
  • Use anti-bacterial hand sanitizer for hand washing.

When the work is completed, RDCO staff will flush the distribution system to remove any impurities which may have entered during construction.  Following the interruption and after water supply has been restored, it is recommended that affected customers run a cold water tap until the water runs clear.

A precautionary Water Quality Advisory may be put in place following completion of the scheduled work for the Upper Fintry section of the water system. 

If you have any questions regarding the interruption please contact Regional District Engineering Services at 250-469-6241 or email engineer@rdco.com.

The Regional District operates six water systems serving more than 1,000 properties in the Central Okanagan East and Central Okanagan West electoral areas.  For more information or to subscribe to receive email water alerts/water quality advisories, visit rdco.com/water or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.

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Stage 1 Outdoor Watering In Place - September 22

As we move today into the fall season, a reminder that as needed, customers of the six water systems operated by the Regional District of Central Okanagan are once again on an odd/even outdoor irrigation schedule.

Between September 16 and June 15 – Stage 1 Restrictions are in place allowing watering outdoors on alternating days.    Customers with even-numbered addresses may irrigate on even numbered calendar days while those with odd-numbered addresses may water outdoors on odd number days.  If you don’t need to water outdoors on your allotted day or time period, please do not waste water.

Under the Regional District Water Systems Regulations Bylaw No. 1370, customers with an automated irrigation system may only water outside on their designated day between midnight and 6:00 am, while those with manual outdoor irrigation must restrict their watering to between 6:00 am and 11:00 am and 6:00 pm and midnight on their respective irrigation day.  By following the outdoor watering restrictions that are in effect all year, residents help ensure reservoirs are replenished and there’s an adequate water supply.

Every year from June 16 to September 15, Stage 2 water restrictions are in effect for customers of the Star Place/Dietrich, Falcon Ridge, Killiney Beach, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Westshore Estates water systems unless other restrictions are in place.  Stage 2 means outdoor watering is restricted on those six systems to two days each week. RDCO water customers with even number addresses may irrigate outdoors on Saturday and Tuesday while those with odd addresses may only water outside on Sunday and Wednesday.

For more tips on water conservation inside and outside your home, visit the Regional District Water System webpage at rdco.com/water.  Customers may also sign up there to receive email notifications of any water advisories or special maintenance works affecting their water system.

The Regional District maintains and operates six community water systems serving just over 1,000 properties in the Central Okanagan East and Central Okanagan West electoral areas.

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Falcon Ridge Water System to Expand - September 11

The Regional Board has adopted a bylaw expanding the service area for the Falcon Ridge water system

Following a successful petition of area property owners, nine new properties will be added to the system service area.  The owners of these properties will fund the expansion and will be responsible for the cost of connecting their property to the water system. 

It’s anticipated construction will take place in 2021.

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Links to Interior Health Information:

 

The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Bylaw 1370.  User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system.  A Consumption based water billing rate is in effect.   View Rate Structure Information.  Effective January 1, new user fees and asset management fees take for each water system.  Link to Water Rate Estimator tool

The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.

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Emergency Water Contacts

  • Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.

  • After Hours/Stat Holiday Emergencies Only - 250-868-5299.

Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by Email.

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 RDCO Water Systems (Spring 2020)

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Water System (click on name for pdf map)

# of Customer Connections 
(approx.)

Falcon Ridge  (water source - Mission Creek, Well - sodium hypo-chlorite injection disinfection)

60

Killiney Beach (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

293

Dietrich/Star Place/Trepanier (water source - Trepanier Creek - sodium hypo-chlorite injection disinfection - treatment by filtration)

9

Westshore (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

279

Sunset Ranch (water source - Groundwater well - sodium hypo-chlorite injection disinfection)

285

Upper Fintry, Shalal Road, Valley of the Sun 
(water source - Groundwater well - sodium hypo-chlorite injection disinfection)

128

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Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)