Water Systems

What We Do

The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 500 properties. See table below.

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News  

Flushing notice for Upper Fintry water system - July 20, 2021

Customers of the Regional District’s Upper Fintry-Shalal Road-Valley of the Sun water system are advised that water main flushing is taking place. 

Today (Tuesday, July 20) through approximately Thursday, July 29, RDCO Engineering Services staff will be flushing mains weekdays between the hours of 8 a.m. and 3 p.m. 

Roadside notice boards will be in place in advance of crews working in a particular area of the water system that services almost 150 properties in the subdivision off Westside Road. 

Flushing ensures continued optimum water quality and removes any sediment deposits that may accumulate over time throughout the systems.

When flushing is taking place, water pressure can vary slightly and there may be some slight discoloration in the water.   Please check your water prior to use. We recommend that you avoid doing laundry when flushing is taking place in your area. If you experience discoloration, run the cold water tap until the water runs clear.

Customers will find more information and answers to questions they might have about the Regional District Water Main Flushing Program on the Water Systems webpage rdco.com/water.

The Regional District provides water to almost 1,100 properties in the following areas: Falcon Ridge, Killiney Beach, Sunset Ranch, Star Place/Dietrich, Westshore Estates and Upper Fintry - Shalal Road - Valley of the Sun.

For information visit rdco.com/water or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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Summer Water Talk available - July 9, 2021

RDCO water customers:  watch for the latest invoice and your summer edition of the RDCO water system newsletter, either by email for those who've subscribed or by Canada Post.

The Water Talk provides timely summer conservation tips, information about an infrastructure upgrade project on the Westshore water system and an explanation for customers about our flushing program.  We also introduce you to another one of our water operations team!

View the current and past editions online.

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Falcon Ridge Water Quality Advisory Removed - July 9, 2021

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for residents served by the Falcon Ridge water system.

The advisory was issued March 19 affecting approximately 55 properties connected to the Falcon Ridge system off Highway 33 following intake channel maintenance and freshet-related turbidity in the Mission Creek water source. 

Water sample tests confirm that turbidity is once again within the acceptable and safe Canadian guidelines for drinking water quality.  As a result, the precautionary Water Quality Advisory has been removed.

The Falcon Ridge water system is one of six maintained and operated by the RDCO servicing almost 1,100 connections in the Central Okanagan East and Central Okanagan West electoral areas.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Environmental Services at engineer@rdco.com or 250-469-6241. To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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Star Place Water Quality Advisory Removed - July 6, 2021

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Star Place water system in the Central Okanagan West Electoral Area.                      

The precautionary advisory has been in place following the annual intake and reservoir maintenance by the Trepanier Ditch Water Users Association on Tuesday, June 29.  Since the work was completed, the system has been flushed and required bacterial tests are negative in accordance with Canadian guidelines for drinking water quality.

The Regional District provides water service to just over 1,100 connections in six service areas.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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Westshore Estates Water Quality Advisory removed - July 2, 2021

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Westshore Estates water system in the Central Okanagan West Electoral Area.                       

The precautionary advisory has been in place following replacement and upgrading the Northern View Pressure Reducing Value on Wednesday, June 23.  Since the work was completed, the impacted portion of the system has been flushed and required bacterial tests are negative in accordance with Canadian guidelines for drinking water quality. 

The Regional District provides water service to just over 1,100 connections in six service areas.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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Westshore water system upgrade - June 15, 2021

Over the next few months some customers of the  Westshore Estates water system will notice crews working on infrastructure upgrades to the Northern View Pressure Reducing Valve (PRV) near Westshore Road and Northern View Drive.

The project includes the replacement of the existing PRV and associated water main. Residents in the area may experience some minor pressure fluctuations, noise and dust inconveniences during the construction planned for week days between 7 a.m. and 5 p.m. Motorists and traffic in the area will not be impacted.

This project is being funded by reserves for the Westshore water system.

As part of the project, a service interruption to the impacted properties in the area will be required.  Once this is scheduled we’ll provide details in advance to residents in the area.  No other Westshore Estates water customers will be affected by this work.

For information please contact RDCO Environmental Services at engineer@rdco.com or 250-469-6241.

To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

The Regional District currently operates and maintains six water systems servicing more than 1,000 properties in the Sunset Ranch, Killiney Beach, Westshore Estates, Upper Fintry-Shalal Road-Valley of the Sun, Falcon Ridge, and Trepanier areas.

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Stage 2 outdoor water restrictions - June 15, 2021

Twice weekly outdoor water restrictions return tomorrow for customers of the water systems operated by the Regional District of Central Okanagan.

Each year from June 16 until September 15, Stage 2 water restrictions are in place for the Star Place, Falcon Ridge, Killiney Beach, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Westshore water systems.

Communications Officer Bruce Smith says “Stage 2 means outdoor watering is restricted for customers of those systems to two days each week. Those with even number addresses may water outdoors on Saturday and Tuesday while those with odd addresses may only irrigate outside on Sunday and Wednesday. And given the drier than normal conditions this year and severe drought designation by Agriculture Canada, if you don’t need to water gardens and lawns on your allotted day and time period, please don’t waste water. By following the outdoor watering restrictions, residents will help ensure that system reservoirs are replenished and there’s an adequate water supply for everyone.”

The RDCO Water Systems Regulations Bylaw No. 1370 also outlines the hours for automated and manual outdoor irrigation. Customers with automated sprinklers should only water between midnight and 6 a.m. on their designated day, while those with manual outdoor irrigation must restrict their watering to between 6 and 11 a.m. and 6 p.m. and midnight on their respective irrigation day. 

Between September 16 and June 15 – Stage 1 Restrictions are in place.  This allows customers to water outdoors on alternating days based on their odd or even street address number.

For more tips on water conservation inside and outside your home, visit the RDCO Water System webpage at rdco.com/water. Customers may also sign up there to receive email notifications of any water advisories or special maintenance works affecting their water system.

The Regional District maintains and operates six community water systems serving just over 1,000 properties in the Central Okanagan East and Central Okanagan West electoral areas.

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The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Bylaw 1370.  User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system.  A Consumption based water billing rate is in effect.   View Rate Structure Information.  Effective January 1, 2020, 2021 and 2022 new user fees and asset management fees for each water system.  Link to Water Rate Estimator tool

The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.

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Emergency Water Contacts

  • Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.

  • After Hours/Stat Holiday Emergencies Only - 250-868-5299.

Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by Email.

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 RDCO Water Systems (Spring 2021)

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Water System (click on name for pdf map)

# of Customer Connections 
(approx.)

Falcon Ridge  (water source - Mission Creek, Well - sodium hypo-chlorite injection disinfection)

56

Killiney Beach (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

295

Dietrich/Star Place/Trepanier (water source - Trepanier Creek - sodium hypo-chlorite injection disinfection - treatment by filtration)

8

Westshore (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

289

Sunset Ranch (water source - Groundwater well - sodium hypo-chlorite injection disinfection)

303

Upper Fintry, Shalal Road, Valley of the Sun 
(water source - Groundwater well - sodium hypo-chlorite injection disinfection)

147

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Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)