Water Systems

What We Do

The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 500 properties. See table below.

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News  

Westshore Estates Water Quality Advisory Removed

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Westshore Estates water system.

The higher turbidity caused by the historically high levels of the Okanagan Lake source water has decreased and is once again within the acceptable and safe Canadian guidelines for drinking water quality.  As a result the precautionary Water Quality Advisory that has been in place since May 15th has been removed. 

Communication Officer Bruce Smith adds, “We appreciate the patience and understanding of our customers on the 265 properties connected to the water system.”

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Water Main Flushing Underway on Sunset Ranch System

The Regional District is flushing water mains on the Sunset Ranch system

From now until approximately the end of next week (Friday, June 29th), RDCO Environmental Services staff will be flushing mains Monday through Friday between the hours of 8:00 am and 3:00 pm. 

Roadside notice boards will be put up in advance of crews working in a particular system area. 

Flushing ensures continued optimum water quality and removes any sediment deposits that may accumulate over time throughout the systems.

When flushing is taking place, water pressure can vary slightly and there may be some slight discoloration in the water.   Please check your water prior to use. We recommend that you avoid doing laundry when flushing is taking place in your area. If you experience discoloration, run the cold water tap until the water runs clear.

Customers will find more information and answers to questions they might have about the Regional District Water Main Flushing Program on the Water Systems webpage www.regionaldistrict.com/water.

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Stage 2 Outdoor Water Restrictions Return

The annual return to twice weekly outdoor water restrictions starts tomorrow for the six water systems operated by the Regional District of Central Okanagan.

Each year from June 16th until September 15th, Stage 2 water restrictions are in place for customers of the Star Place, Falcon Ridge, Killiney Beach, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Westshore water systems. Communications Officer Bruce Smith says “Stage 2 means if needed, outdoor watering is restricted on those six systems to two days each week. RDCO water customers with even number addresses may irrigate outdoors on Saturday and Tuesday while those with odd addresses may only water outside on Sunday and Wednesday.”

Smith adds, “If you don’t need to water gardens and lawns on your allotted day and time period, please don’t waste water. By following the outdoor watering restrictions residents help ensure reservoirs are replenished and there’s an adequate water supply for everyone.”

The Regional District Water Systems Regulations Bylaw No. 1370 also outlines the hours for automated and manual outdoor irrigation.  Customers with automated sprinklers should only water between midnight and 6:00 am on their designated day, while those with manual outdoor irrigation must restrict their watering to between 6:00 am and 11:00 am and 6:00 pm and midnight on their respective irrigation day. 

The rest of the year, between September 16th and June 15th – Stage 1 Restrictions are in place allowing customers to water outdoors on alternating days based on their odd or even street address number.

While fines are possible for those watering when they shouldn’t, raising awareness successfully results in voluntary compliance. The Regional District water systems provide service to almost 950 connections in the six water system areas.

For more tips on water conservation inside and outside your home, visit the Regional District Water System webpage at regionaldistrict.com/water.

Customers may also sign up there to receive email notifications of any water advisories or special maintenance works affecting their water system.

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Water Quality Advisory for Killiney Beach Water System

The Regional District of Central Okanagan has downgraded a previously issued Boil Water Notice for residents served by the Killiney Beach Water System in the Central Okanagan West Electoral Area. 

The system is now on a Water Quality Advisory as turbidity levels in the Okanagan Lake water source have decreased.

After consulting with Interior Health (IH) it’s recommended that Killiney Beach water customers wishing additional precautions and especially those with weakened immune systems, the elderly and children, boil all water intended for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth for at least one minute or they should use a safe alternative to water from the tap such as bottled or distilled water.

Approximately 280 properties are connected to the community water system off located off Westside Road.  Roadside sign notices are in place to let residents know about the water advisory.    View News Release

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Water Quality Advisory for Falcon Ridge Water System 

Residents served by the Falcon Ridge Water System in the Central Okanagan East Electoral Area are now under a Water Quality Advisory

Approximately 55 properties connected to the water system off Highway 33 are affected. Roadside sign notices have been adjusted to advise that the system is now on an advisory.

After consulting with Interior Health, the previously issued Boil Water Notice has now been downgraded as turbidity levels in source water for the system have improved.  However, some residents may be impacted by the continued turbidity, which remains higher than acceptable levels for Canadian Drinking Water Guidelines.

It’s recommended that those customers with weakened immune systems, the elderly and children and those wishing additional precautions should boil all water intended for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth for at least one minute or customers should use a safe alternative to water from the tap such as bottled or distilled water.

View News Release

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Boil Notice Lifted for Star Place Water System

The Regional District of Central Okanagan, in consultation with Interior Health, has removed a previously issued Boil Water Notice for residents served by the Star Place Water System in the Central Okanagan West Electoral Area.

The community water system services eight properties on Star Place off Trepanier Road near the Okanagan Connector (Hwy 97-C).  

Turbidity in the water system sources has greatly improved since the Boil Water Notice was brought in May 7th.  Water quality is once again back to normal operating levels and within acceptable Guidelines for Canadian Drinking Water Quality. 

View News Release 

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Spring edition of 'Water Talk' Available

Our spring edition of the 'Water Talk' newsletter is now out and should soon be in the hands of water system customers.  It provides updates on several of our multi-million dollar water system improvement projects and information about our review of water rates and texting and sampling program.  View the current and past editions on our Water Talk page.

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The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Bylaw 1370.  User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system.  A Consumption based water billing rate is in effect.   View Rate Structure Information.  Effective January 1, 2016 new consumption rates and user fees came into effect for each water system.  Link to Water Rate Estimator tool

The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.

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Emergency Water Contacts

  • Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.

  • After Hours/Stat Holiday Emergencies Only - 250-868-5299.

Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by email.

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 RDCO Water Systems (Spring 2017)

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Water System (click on name for pdf map)

# of Customer Connections 
(approx.)

Falcon Ridge  (water source - Mission Creek, Well - sodium hypo-chlorite injection disinfection)

56

Killiney Beach (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

284

Dietrich/Star Place/Trepanier (water source - Trepanier Creek - sodium hypo-chlorite injection disinfection - treatment by filtration)

8

Westshore (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

265

Sunset Ranch (water source - Groundwater well - sodium hypo-chlorite injection disinfection)

275

Upper Fintry, Shalal Road, Valley of the Sun 
(water source - Groundwater well - sodium hypo-chlorite injection disinfection)

92

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Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@cord.bc.ca
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)