Water Systems

What We Do

The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 500 properties. See table below.

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News  

Westshore Estates Water Quality Advisory Removed

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Westshore Estates Water System in the Central Okanagan West Electoral Area. 

Turbidity in Okanagan Lake water source is once again within the acceptable and safe Canadian guidelines for drinking water quality.  As a result the precautionary Water Quality Advisory that has been in place since August 8th has been removed.

Approximately 270 properties are connected to the community water system off located off Westside Road.  View Complete News Release

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Stage 1 Outdoor Watering Back

As of today, customers of the six water systems operated by the Regional District of Central Okanagan can, as needed, return to odd/even outdoor irrigation.

Between September 16th and June 15th – Stage 1 Restrictions are in place allowing customers to water outdoors on alternating days.    Those with even-numbered addresses may irrigate on even numbered calendar days and customers with odd-numbered addresses may water outdoors on odd number days.

Under the Regional District Water Systems Regulations Bylaw No. 1370, customers with an automated irrigation system may only water on their designated day between midnight and 6:00 am, while those with manual outdoor irrigation must restrict their watering to between 6:00 am and 11:00 am and 6:00 pm and midnight on their respective irrigation day.  If you don’t need to water outdoors on your allotted day or time period, please do not waste water.

By following the outdoor watering restrictions that are in effect all year, residents help ensure reservoirs are replenished and there’s an adequate water supply.

Every year from June 16th to September 15th, Stage 2 water restrictions are in effect for customers of the Star Place, Falcon Ridge, Killiney Beach, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Westshore water systems unless other restrictions are in place.  Stage 2 means outdoor watering is restricted on those six systems to two days each week. RDCO water customers with even number addresses may irrigate outdoors on Saturday and Tuesday while those with odd addresses may only water outside on Sunday and Wednesday.

The Regional District water systems provide service to over 1,000 connections in the following areas: Killiney Beach, Westshore Estates, Falcon Ridge, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Star Place.

For more tips on water conservation inside and outside your home, visit the Regional District Water System webpage at regionaldistrict.com/water.

Customers may also sign up there to receive email notifications of any water advisories or special maintenance works affecting their water system.

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New Water Rates Start July 1st

The Regional Board has adopted bylaws adjusting water rates for customers of the six water utilities operated by the Regional District.  The changes in both the User Fees and Asset Renewal Fees will take place on July 1st and in January 2020, 2021 and 2022.  The last water rate adjustments were in January 2016. 

Customers were informed of the new rates by letter and to subscribers of the RDCO water e-notification program.  As well, two information meetings were held for residents affected in the Falcon Ridge and North Westside communities. The Regional District operates the Killiney Beach, Westshore Estates, Sunset Ranch, Falcon Ridge, Upper Fintry and Star Place water systems with just over 1,000 connections. 

Check out the updated Water Rate Estimator Tool to see how you may be impacted by the new rates over the next three and a half years. 

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The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Bylaw 1370.  User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system.  A Consumption based water billing rate is in effect.   View Rate Structure Information.  Effective July 1, 2019 new user fees and asset management fees take for each water system.  Link to Water Rate Estimator tool

The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.

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Emergency Water Contacts

  • Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.

  • After Hours/Stat Holiday Emergencies Only - 250-868-5299.

Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by Email.

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 RDCO Water Systems (Spring 2019)

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Water System (click on name for pdf map)

# of Customer Connections 
(approx.)

Falcon Ridge  (water source - Mission Creek, Well - sodium hypo-chlorite injection disinfection)

59

Killiney Beach (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

290

Dietrich/Star Place/Trepanier (water source - Trepanier Creek - sodium hypo-chlorite injection disinfection - treatment by filtration)

9

Westshore (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

271

Sunset Ranch (water source - Groundwater well - sodium hypo-chlorite injection disinfection)

274

Upper Fintry, Shalal Road, Valley of the Sun 
(water source - Groundwater well - sodium hypo-chlorite injection disinfection)

109

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Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)