Water Systems

What We Do

The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 500 properties. See table below.

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News  

Star Place Water Quality Advisory Removed - October 20, 2021

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Star Place water system in the Central Okanagan West Electoral Area.        

The precautionary advisory has been in place following repair and maintenance work on Thursday, October 14.  Since the work was completed, the system has been flushed and required bacterial tests are negative in accordance with Canadian guidelines for drinking water quality. 

The Regional District provides water service to just over 1,100 connections in six service areas.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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RDCO extends Stage 2 outdoor watering - September 16, 2021

Due to the Okanagan’s extreme drought conditions, the Regional District of Central Okanagan is keeping its water systems on a Stage 2 outdoor irrigation program.

The Star Place/Dietrich, Falcon Ridge, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Westshore Estates systems have been at Stage 2 since June 16 when the RDCO systems normally move to the twice a week outdoor watering schedule.

The Killiney Beach water system is also now at a Stage 2, twice a week outdoor irrigation.  Until today, all outdoor watering had been prohibited (Stage 4) due to the impact of White Rock Lake wildfire fire suppression efforts.  While a Do Not Consume notice continues for people and pets living on approximately 295 properties on the Killiney system, the water may be used for irrigating lawns, plants and gardens.

Stage 2 means outdoor watering is restricted for customers of those systems to two days each week. Those with even number addresses may water outdoors on Saturday and Tuesday while those with odd addresses may only irrigate outside on Sunday and Wednesday. And given the drier than normal conditions this year and severe drought designation by Agriculture Canada, if you don’t need to water gardens and lawns on your allotted day and time period, please don’t waste water. By following the outdoor watering restrictions, residents will help ensure that system reservoirs are replenished and there’s an adequate water supply for everyone.

The Regional District Water Systems Regulations Bylaw No. 1370 outlines the hours for automated and manual outdoor irrigation. Customers with automated sprinklers should only water between midnight and 6 a.m. on their designated day, while those with manual outdoor irrigation must restrict their watering to between 6 and 11 a.m. and 6 p.m. and midnight on their respective irrigation day. 

When conditions allow, customers will be notified when Stage 1 alternate day irrigation is allowed, based on their odd/even address number.  Unless other outdoor watering restrictions are in place, normally Stage 1 watering takes place from September 16 until June 15 each year.

For more tips on water conservation inside and outside your home, visit the Regional District Water System webpage at rdco.com/water.  Customers may also sign up there to receive email notifications of any water advisories or special maintenance works affecting their water system.

The Regional District maintains and operates six community water systems serving just over 1,100 properties in the Central Okanagan East and Central Okanagan West electoral areas.

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Westshore Estates Water Quality Advisory removed - September 13, 2021

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Westshore Estates water system in the Central Okanagan West Electoral Area.                           

The precautionary advisory affecting approximately 289 properties has been in place since August 9 following a power outage and firefighting suppression efforts related to the White Rock Lake wildfire.  Since then, required bacterial tests are negative in accordance with Canadian guidelines for drinking water quality.  Last week a similar advisory was removed for 147 customers of the Upper Fintry, Shalal Road, Valley of the Sun water system. 

A Do Not Consume notice remains in effect for approximately 295 customers connected to the Killiney Beach water system as a result of damage caused by the wildfire.  RDCO Engineering staff are working to restore safe drinking water service.  Killiney Beach customers should only use a safe alternative such as bottled or distilled water or water provided by the RDCO at a self-service filling station located at the corner of Westside Road and Firwood Road from the Upper Fintry system. While water from the Killiney Beach system should not be consumed, it is okay to use for household cleaning, bathing and flushing toilets.

The Regional District provides water service to just over 1,100 connections in six service areas. 

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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Partial water fee relief due to wildfire - September 9, 2021

The Regional Board has agreed to provide some partial water fee relief for customers of three systems impacted by White Rock Lake wildfire evacuations.

The Board will consider adopting proposed amendments to the fees and charges bylaws for the Killiney Beach, Westshore Estates and Upper Fintry, Shalal Road, Valley of the Sun systems at its next meeting September 27.  If approved, it’s proposed customers would not have to pay the basic user and consumption fees portion of utility bills from August 1 through September 30.

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Killiney Beach water system pressure fluctuation - September 8, 2021

Engineering staff from the Regional District of Central Okanagan continue efforts to repair the Killiney Beach water system.  Engineering Services manager Travis Kendel says we recognize the inconvenience this is causing for residents and appreciate their patience, support and understanding as we move as quickly as possible to restore safe drinking water service.

The system was compromised during White Rock Lake structural fire suppression efforts.

Customers are advised that while repair work is underway, they may experience fluctuating levels of water pressure.  The water may be used for household cleaning, bathing and flushing toilets but must not be consumed. 

The Do Not Consume notice, affecting approximately 295 properties, remains in effect and water should not be used for drinking, making beverages, brushing teeth or in food preparation.  For safety please use bottled or distilled water or water provided by the RDCO from the Upper Fintry system at a free, self-service filling station located at the corner of Westside Road and Firwood Road.

The notice will remain in effect until testing confirms water quality is once again within acceptable Canadian Drinking Water Guidelines.  The system is also under a Stage 4 restriction which prohibits all outdoor irrigation and watering gardens.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Environmental Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

The Regional District’s six water systems provide service to just over 1,100 connections for residents in the Central Okanagan East and Central Okanagan West electoral areas. 

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Upper Fintry Water Quality Advisory Removed - September 7, 2021

After consulting with Interior Health, the Regional District of Central Okanagan has rescinded a Water Quality Advisory for customers of the Upper Fintry, Shalal Road, Valley of the Sun water system in the Central Okanagan West Electoral Area.       

The precautionary advisory affecting approximately 147 properties has been in place since August 8 following a power outage and firefighting suppression efforts related to the White Rock Lake wildfire.  Since then, the system has been flushed and required bacterial tests are negative in accordance with Canadian guidelines for drinking water quality. 

Customers of the Westshore Estates water system are reminded that a Water Quality Advisory continues until further notice, also due to the wildfire and it’s recommended those with weakened immune systems, children and the elderly should boil all water intended for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth for at least one minute or as a safe alternative, use bottled or distilled water.

A Do Not Consume notice remains in effect for approximately 295 customers connected to the Killiney Beach water system as a result of damage caused by the wildfire.  These residents should only use a safe alternative such as bottled or distilled water or water provided by the RDCO at a self-service filling station located at the corner of Westside Road and Firwood Road from the Upper Fintry system. While water from the Killiney Beach system should not be consumed, it is okay to use for household cleaning, bathing and flushing toilets.

The Regional District provides water service to just over 1,100 connections in six service areas.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Engineering Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

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Do Not Consume Notice for Killiney Water System - September 2, 2021

In consultation with Interior Health, the Regional District of Central Okanagan (RDCO) has issued a Do Not Consume Notice for residents served by the Killiney Beach water system. The water system has been damaged by the White Rock Lake wildfire.

This affects more than 280 properties serviced in the Killiney Beach subdivision located off Westside Road.

Until further notice the RDCO and Interior Health recommend that all Killiney Beach water customers find a safe alternative. Boiling water will not make it safe.

This water should not be used for drinking, making beverages, brushing teeth or food preparation. All water users are advised to use an alternate source of water or bottled water for the above purposes.

It is okay to use the water for household cleaning, bathing and flushing toilets. The water in your hot water tank would also be unsafe for consumption. Please consult a qualified plumber before draining your hot water tank.

For information visit the Regional District website water system webpage (rdco.com/water) or contact RDCO Environmental Services at engineer@rdco.com or 250-469-6241.  To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

The Regional District’s six water systems provide service to just over 1,100 connections for residents in the Central Okanagan East and Central Okanagan West electoral areas. 

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Summer Water Talk available - July 9, 2021

RDCO water customers:  watch for the latest invoice and your summer edition of the RDCO water system newsletter, either by email for those who've subscribed or by Canada Post.

The Water Talk provides timely summer conservation tips, information about an infrastructure upgrade project on the Westshore water system and an explanation for customers about our flushing program.  We also introduce you to another one of our water operations team!

View the current and past editions online.

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Westshore water system upgrade - June 15, 2021

Over the next few months some customers of the  Westshore Estates water system will notice crews working on infrastructure upgrades to the Northern View Pressure Reducing Valve (PRV) near Westshore Road and Northern View Drive.

The project includes the replacement of the existing PRV and associated water main. Residents in the area may experience some minor pressure fluctuations, noise and dust inconveniences during the construction planned for week days between 7 a.m. and 5 p.m. Motorists and traffic in the area will not be impacted.

This project is being funded by reserves for the Westshore water system.

As part of the project, a service interruption to the impacted properties in the area will be required.  Once this is scheduled we’ll provide details in advance to residents in the area.  No other Westshore Estates water customers will be affected by this work.

For information please contact RDCO Environmental Services at engineer@rdco.com or 250-469-6241.

To subscribe online for Regional District water quality advisories or alerts by email visit rdco.com/water.

The Regional District currently operates and maintains six water systems servicing more than 1,000 properties in the Sunset Ranch, Killiney Beach, Westshore Estates, Upper Fintry-Shalal Road-Valley of the Sun, Falcon Ridge, and Trepanier areas.

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Stage 2 outdoor water restrictions - June 15, 2021

Twice weekly outdoor water restrictions return tomorrow for customers of the water systems operated by the Regional District of Central Okanagan.

Each year from June 16 until September 15, Stage 2 water restrictions are in place for the Star Place, Falcon Ridge, Killiney Beach, Sunset Ranch, Upper Fintry-Shalal Road-Valley of the Sun and Westshore water systems.

Communications Officer Bruce Smith says “Stage 2 means outdoor watering is restricted for customers of those systems to two days each week. Those with even number addresses may water outdoors on Saturday and Tuesday while those with odd addresses may only irrigate outside on Sunday and Wednesday. And given the drier than normal conditions this year and severe drought designation by Agriculture Canada, if you don’t need to water gardens and lawns on your allotted day and time period, please don’t waste water. By following the outdoor watering restrictions, residents will help ensure that system reservoirs are replenished and there’s an adequate water supply for everyone.”

The RDCO Water Systems Regulations Bylaw No. 1370 also outlines the hours for automated and manual outdoor irrigation. Customers with automated sprinklers should only water between midnight and 6 a.m. on their designated day, while those with manual outdoor irrigation must restrict their watering to between 6 and 11 a.m. and 6 p.m. and midnight on their respective irrigation day. 

Between September 16 and June 15 – Stage 1 Restrictions are in place.  This allows customers to water outdoors on alternating days based on their odd or even street address number.

For more tips on water conservation inside and outside your home, visit the RDCO Water System webpage at rdco.com/water. Customers may also sign up there to receive email notifications of any water advisories or special maintenance works affecting their water system.

The Regional District maintains and operates six community water systems serving just over 1,000 properties in the Central Okanagan East and Central Okanagan West electoral areas.

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The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Bylaw 1370.  User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system.  A Consumption based water billing rate is in effect.   View Rate Structure Information.  Effective January 1, 2020, 2021 and 2022 new user fees and asset management fees for each water system.  Link to Water Rate Estimator tool

The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.

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Emergency Water Contacts

  • Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.

  • After Hours/Stat Holiday Emergencies Only - 250-868-5299.

Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by Email.

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 RDCO Water Systems (Spring 2021)

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Water System (click on name for pdf map)

# of Customer Connections 
(approx.)

Falcon Ridge  (water source - Mission Creek, Well - sodium hypo-chlorite injection disinfection)

56

Killiney Beach (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

295

Dietrich/Star Place/Trepanier (water source - Trepanier Creek - sodium hypo-chlorite injection disinfection - treatment by filtration)

8

Westshore (water source - Okanagan Lake - sodium hypo-chlorite injection disinfection)

289

Sunset Ranch (water source - Groundwater well - sodium hypo-chlorite injection disinfection)

303

Upper Fintry, Shalal Road, Valley of the Sun 
(water source - Groundwater well - sodium hypo-chlorite injection disinfection)

147

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Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)