Recovery

White Rock Lake Wildfire Recovery Information

The White Rock Lake Wildfire impacted the communities Central Okanagan West Electoral Area off of Westside Road near the northern boundary of the Regional District of Central Okanagan.

The Regional District of Central Okanagan opened a recovery office to assist in the recovery of neighbourhoods impacted by the fire and to help residents who were evacuated or suffered property damage or loss.

Preliminary assessments have confirmed that 78 properties in the Estamont and Killiney Beach areas sustained significant damage. Emergency Operations Centre (EOC) staff have confirmed property owners and notified them directly. No structures in Westshore Estates have been identified as lost or significantly damaged.

The resources provided below will be updated as new information becomes available.

Resources: 

Virtual information sessions 

The RDCO will be providing regular YouTube information updates to residents in the Central Okanagan impacted by the White Rock Lake wildfire.

The live streamed info session will occur every second Tuesday at 3 p.m. Our latest video was on September 28. If you can't watch in real time, the session will also be recorded so you can see it and other recorded updates later at youtube.com/regionaldistrict

Our next scheduled livestream update will take place on Tuesday, October 12 at 3 p.m.

Based on what is new or currently impacting residents, RDCO staff and consultants will provide current updates about topics like:

  • Water
  • Waste programs
  • Area assessments
  • Rebuilding programs
  • Social supports

You can also ask questions that you'd like to see addressed by going emailing recovery@rdco.com.

 

BC Hydro

In the event of wildfire and during recovery, stay away from and do not touch BC Hydro infrastructure (lines, poles, towers, hydro boxes, etc.). Assume that these may be energized and may cause harm.

For any billing inquiries, contact BC Hydro customer service at 1 800 BCHYDRO (1 800 224 9376). BC Hydro is also offering assistance to wildfire evacuees.

Contact Us

Our Recovery staff are available to help you Monday through Friday (excluding holidays) from 8 a.m. to 4 p.m.

Email: recovery@rdco.com

Phone: 250-469-6111

Current Evacuation Orders and Alerts

For information on Current Evacuation Orders and Alerts, visit cordemergency.ca. Please visit the map for specific areas and addresses on Evacuation Order and Alert.

Fridges, garbage and waste 

Frequently Asked Questions

 

North Westside Transfer Station hours:

As residents return home after the White Rock Lake Wildfire, the North Westside Road transfer station will be open daily from 8 a.m. until noon from Saturday, September 4 until Thursday, September 30.  The facility will return to normal operating hours October 1.

The North Westside transfer station is located along the Sugarloaf Forest Service Road off Westside Road approximately 3.2 kms past Udell Road in Killiney Beach.

The extended hours are designed to give residents additional access to the facility and support clean up and recovery work.  To accommodate the extra material at the site, the transfer station will be closed each afternoon to deal with the influx of waste and make space for the following day. The facility will return to normal operating hours October 1st.

The North Westside Transfer Station is only open to RDCO residents, property owners and tenants. For residents outside the Regional District of Central Okanagan please contact your local government.

There is no limit on the volume of bagged household waste impacted households can dispose at this time. The North Westside Rd Transfer Station is set up to receive bagged waste and non-burnt yard waste. The transfer station cannot take building materials, furniture, or large appliances, such as fridges and freezers. Hazardous material and demolition waste such as wood from damaged structures or burnt vehicles cannot be accepted.  Visit rdco.com/recycle for more waste disposal options.

Fridge and freezer disposal:

Residents are asked to confirm with their Insurer before disposing of fridges or freezers. Once collected, they cannot be returned.

Please note the Glenmore Landfill and the Westside Residential Waste Disposal and Recycling Centre (2640 Asquith Road, West Kelowna) will not receive refrigerators or fridges containing food waste.  Fridges and Freezers will not be accepted at the North Westside transfer station

For residents that missed or were not able to use the free self-drop off or scheduled curbside collection, you may choose alternate disposal options including:

Fridge and freezer collection and drop off services are available only to RDCO residents, property owners, and tenants. Properties outside of the RDCO must work with their community to dispose of waste following the White Rock Lake Wildfire.

Insurance

You can visit the Insurance Bureau of Canada for more information on the process of an insurance claim as a result of a BC wildfire at www.ibc.ca/ns/disaster/bcwildfire.

The RDCO has Insurance Advocates available to assist you in working with your insurance company.  Please contact our Recovery office for further information on this service.  250-469-6111 or recovery@rdco.com

Newsletter updates

As part of the RDCO's efforts to support residents in recovery, an eNewsletter will provide details on recovery activities as new information becomes available..  The latest update will be found here.

You may also subscribe to receive an email for the newsletter.  Visit rdco.com/recovery to subscribe with your email address.

September 24 newsletter

Info session September 28 and October 12

The RDCO will be providing regular YouTube information updates to residents in the Central Okanagan impacted by the White Rock Lake wildfire.

The live streamed info session will occur every second Tuesday at 3 pm starting on September 28. If you can't watch in real time, the session will also be recorded so you can see it later.  The next scheduled livestream will be on Tuesday, October 12 at 3 p.m.

Based on what is new or currently impacting residents, RDCO staff and consultants will provide current updates about topics like:

  • Water
  • Waste programs
  • Area assessments
  • Rebuilding programs
  • Social supports

You can also ask questions that you'd like to see addressed by going to rdco.com/recovery

To watch the live or recorded version of the information session, visit youtube.com/regionaldistrict.

eNewsletter sign up for neighbours

If you know your neighbours would like this newsletter too, have them visit rdco.com/recovery and fill in the esubscription.

Board considers wildfire recovery items

On Monday, September 27 the Regional Board considered a number of items related to White Rock Lake recovery including:

For more information or to see the reports, go to rdco.com/agenda

RDCO Returning Home Guide

Provincial recovery information

The Province has recovery and support information provided by EmergencyInfoBC.

Red Cross

The Canadian Red Cross is providing one-time financial assistance to households whose primary residence has been severely impacted by this season’s wildfires, households who were evacuated from the Lytton, B.C. region due to wildfires, and households under an evacuation order for 10 or more consecutive days due to wildfires in the province. Visit redcross.ca for more information.

Rebuilding and Redevelopment

For any Planning or Land Use related inquiries, please contact RDCO Planning Services staff at 250-469-6227 or planning@rdco.com

For any Building Permit or Inspections related inquiries, please contact RDCO Inspections Services staff at 250-469-6111 or inspection@rdco.com

The Regional Board has approved waiving fees for Demolition and Temporary Building Permits for residents affected by the wildfire.  It also approved extending the Temporary Building Permit use of a recreational vehicle as a temporary dwelling to two years from one, on a property that is actively under post-wildfire construction.

Roads

In Electoral Areas, the Ministry of Transportation and Infrastructure is responsible for roads including safety and maintenance.

For road emergencies within your neighbourhood, call the Province’s contractor AIM Roads at 1-866-222-4204.

For information about road closures or delays on Westside Road, visit drivebc.ca

For general comments or information you can also call the Ministry of Transportation and Highways office at 250-712-3660.

Samaritan's Purse

Samaritan’s Purse is a non-governmental organization. Their base camp is set up at the Vernon Alliance Church. They are ready to support local residents until October 1 with:

  • Hazard Tree Felling, and splitting/chipping
  • Removal of fridges/freezers from properties to curbside for scheduled collection
  • Sifting of ash for specific belongings or sentimental items

Residents who would like help with their properties can call 1-866-628-6565 before Friday, October 1.

Water Systems Info

Each of the three RDCO water systems serving communities along Westside Road have varied impacts from firefighting and suppression efforts with the White Rock Lake wildfire.  Along with Interior Health, our goal is to ensure water quality and safety for residents returning to their homes.  Click on the links below to see the updated status for water advisories and notices for each system:

The RDCO is providing a self-service water filling station for residents.  It's located at the corner of Westside Road and Firwood Road with water from the Upper Fintry system.

The Regional Board has agreed to provide some partial water fee relief for customers of three systems impacted by White Rock Lake wildfire evacuations. The Board adopted amendments to the fees and charges bylaws for the Killiney Beach, Westshore Estates and Upper Fintry, Shalal Road, Valley of the Sun systems.  This means customers impacted by the wildfire evacuations do not have to pay the basic user and consumption fees portion of utility bills from August 1 through September 30.

Wildlife

BC Conservation Office: To report a conflict with wildlife that threatens public safety call 1-877-952-7277

 

 
 
 
Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)