Recovery

White Rock Lake Wildfire Recovery Information

The White Rock Lake Wildfire impacted the communities Central Okanagan West Electoral Area off of Westside Road near the northern boundary of the Regional District of Central Okanagan.

Regional District of Central Okanagan recovery office staff and resources are available to assist in the recovery of neighbourhoods impacted by the fire and to help residents who were evacuated or suffered property damage or loss.

Preliminary assessments have confirmed that 78 properties in the Estamont and Killiney Beach areas sustained significant damage. Emergency Operations Centre (EOC) staff have confirmed property owners and notified them directly. No structures in Westshore Estates have been identified as lost or significantly damaged.

The resources provided below will be updated as new information becomes available.

Resources: 

Virtual information sessions 

The RDCO will be providing regular YouTube information updates to residents in the Central Okanagan impacted by the White Rock Lake wildfire.

The live streamed info session will occur every second Tuesday at 3 p.m. Our latest video was on October 12. If you can't watch in real time, the session is recorded so you can see it and other previous updates later at youtube.com/regionaldistrict

Our next scheduled livestream update will take place on Tuesday, October 26 at 3 p.m.

Based on what is new or currently impacting residents, RDCO staff and consultants will provide current updates about topics like:

  • Water
  • Waste programs
  • Area assessments
  • Rebuilding programs
  • Social supports

You can also ask questions that you'd like to see addressed by going emailing recovery@rdco.com.

 

Area Assessments underway

Residents may see various people in the field as they are working on a number of important assessments including:

  • Provincial post-wildfire natural hazards risk analysis – this is looking at the impacts of the wildfire in areas such as water repellant (hydrophobic) soils which could result in slide/land slippage in any heavy rainfall or spring freshet event.  Expected results to assist in focussing detailed areas for further work and action strategy.
  • Capacity Needs Assessment – will work with confidentially and one on one with individuals to determine what challenges they are facing and what their needs are to ensure delivery of effective services.

BC Assessment and wildfires

Property owners impacted by the 2021 wildfires should contact staff with BC Assessment before October 31 to help determine their property's accurate status.

Reporting any damage or loss will assist BC Assessment to have an accurate assessment of the property, which could impact changes to the 2022 property taxes.

Impacted property owners can contact BC Assessment toll-free at 1-866-valueBC (1-866-825-8322) or online at bcassessment.ca Regular office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. Property owners can simply provide their property's address and state that they want to report their property's physical condition and the extent of any damage resulting from the wildfires. ​

BC Hydro

In the event of wildfire and during recovery, stay away from and do not touch BC Hydro infrastructure (lines, poles, towers, hydro boxes, etc.). Assume that these may be energized and may cause harm.

For any billing inquiries, contact BC Hydro customer service at 1 800 BCHYDRO (1 800 224 9376). BC Hydro is also offering assistance to wildfire evacuees and those who have lost their home.

Christian Disaster Relief

Volunteer members of Christian Disaster Relief are available to assist property owners impacted by wildfire with recovery efforts.

An initial assessment will  help determine what needs to be done.  Among the possible services from CDR volunteers:

  • volunteer labour to clean up damaged yards or dwellings
  • clean up and short salvagables
  • removal of damaged contents
  • minor rebuilds and repairs

For more information on CDR Okanagan wildfire recovery please contact:

Logan Wiebe - 250-309-2216 loganwiebe@gmail.com / Jamie Reimer - 250-309-0190 jamie.cdr@outlook.com 

Contact Us

Our Recovery staff are available to help you Monday through Friday (excluding holidays) from 8 a.m. to 4 p.m.

Email: recovery@rdco.com

Phone: 250-469-6111

Emergency Support Services

Emergency Management BC has indicated an extension of ESS supports for eligible evacuees

  • Loss of primary residence - EMBC will continue to support households who have experienced the loss of their primary residence with an extension of accomodation, private billeting and food supports to November 30.  Eligibility for this extension will remain in place after an evacuation order is lifted for those who are unable to return to their primary residence.  

Fees and permits relief

  • In addition, the Board has approved waiving fees for Demolition and Temporary Building permits for residents affected by the fire.  It also approved extending the Temporary Building permit use of a recreational vehicle as temporary dwelling to two years from one, on a property that is actively under post-wildfire construction. For more information, please contact our Community Services staff at planning@rdco.com or 250-469-6227.

Furniture/Appliance Donations available for impacted wildfire residents (ADRA)

Emergency Management BC has a Donations Management program and a warehouse that is open until the end of October with many donated items available to residents that have been affected by wildfires.

Residents trying to replace furniture or appliances lost in the wildfire are asked to contact the Adventist Development and Relief Agency (ADRA) warehouse in Coldstream by phone or email (below) to pre-arrange appointments to view/choose items as the facility is only open certain times during the week.  Photos of items can be sent to you if there are particulara pieces you would like to see beforehand.  Help with transporting the goods may also be available.

Other items offered include: clothing (baby/child/youth/adult all sizes), bedding, toys and books, toiletries, comfort items,

 miscellaneous sporting goods, camping equipment, pet food, cleaning supplies, grocery items, furniture, home décor,

disposables, health aids, baby items.

Please email adrawarehousedonationsmanager@gmail.com or phone 250-307-4353.

Fridges, garbage and waste 

Frequently Asked Questions

 

North Westside Transfer Station hours:

October 1, the North Westside Road transfer station returned to normal operating days/hours.

The North Westside transfer station is located along the Sugarloaf Forest Service Road off Westside Road approximately 3.2 kms past Udell Road in Killiney Beach.

The North Westside Transfer Station is only open to RDCO residents, property owners and tenants. For residents outside the Regional District of Central Okanagan please contact your local government.

The North Westside Rd Transfer Station is set up to receive bagged waste and non-burnt yard waste. The transfer station cannot take building materials, furniture, or large appliances, such as fridges and freezers. Hazardous material and demolition waste such as wood from damaged structures or burnt vehicles cannot be accepted.  Visit rdco.com/recycle for more waste disposal options.

For a detailed disposal guide on how to manage your wildfire cleanup efforts visit www.rdco.com/recovery for Return to Home information. 

Fridge and freezer disposal:

Residents are asked to confirm with their Insurer before disposing of fridges or freezers. 

Please note the Glenmore Landfill and the Westside Residential Waste Disposal and Recycling Centre (2640 Asquith Road, West Kelowna) will not receive refrigerators or fridges containing food waste.  

For residents that missed or were not able to use the Oct. 6-20 bulky item drop off, free self-drop off or scheduled curbside collection, you may choose alternate disposal options including:

  • the Westside Residential Waste Disposal and Recycling Centre (2640 Asquith Road, West Kelowna) can accept large appliances and furniture but does not take electronics, small appliances or building materials. Normal rates and site rules remain in place at this facility. Please note this facility will not receive fridges or freezers containing food waste. Please use the North Westside transfer station.

These services are available only to RDCO residents, property owners, and tenants. Properties outside of the RDCO must work with their community to dispose of waste following the White Rock Lake Wildfire.

Concrete and metal

  • We are working with contractors regarding safe disposal of concrete and metal materials.  More details as available at rdco.com/recovery

Insurance

You can visit the Insurance Bureau of Canada for more information on the process of an insurance claim as a result of a BC wildfire at www.ibc.ca/ns/disaster/bcwildfire.

The RDCO has Insurance Advocates available to assist you in working with your insurance company.  Please contact our Recovery office for further information on this service.  250-469-6111 or recovery@rdco.com

Newsletter updates

As part of the RDCO's efforts to support residents in recovery, an eNewsletter will provide details on recovery activities as new information becomes available..  The latest update will be found here.

You may also subscribe to receive an email for the newsletter.  Visit rdco.com/recovery to subscribe with your email address.

October 26 newsletter

Info sessions

A video recording of yesterday’s livestream wildfire recovery information session is available for anyone who may not have been able to watch it in real time. 

To watch the live or recorded version of the information session, visit youtube.com/regionaldistrict.

These sessions are being held every two weeks to provide residents impacted by the wildfire with updates in key areas.  The next session is planned for Tuesday, October 26 at 3 p.m.

In advance of that session you may email questions that you'd like to see addressed by going to rdco.com/recovery

Killiney Beach water system

The assessment of the complete system continues and we hope it will be complete by the end of this week. This will guide the actions needed to restore safe, potable drinking water.

Subject to the findings of this assessment and barring any unanticipated actions that may be needed, we hope to restore the system to normal by the end of October.

Residents health, safety and well-being is our #1 priority and we appreciate your ongoing patience while we work towards removing the Do Not Consume Notice, which remains in effect.

  • We remind Killiney Beach customers the Do Not Consume Notice means the water is not safe to drink or swallow and that boiling will not remove potentially harmful chemicals and substances. Please continue to use a safe alternative such as bottled water or the free potable water at the Westside and Firwood Roads station.

water systems partilal fee relief

Customers of the Killiney Beach, Westshore Estates and Upper Fintry, Shalal Road, Valley of the Sun water systems will receive some substantial water fee relief for the basic user and consumption fees portion of their utility bills from August 1 through September 30.

  • This partial relief is an approximately two-thirds reduction (Aug.-Sept.) in the user fee and consumption rates for the July-September period as meters measure consumption over the entire three month period.
  • Consideration may be given to extending the rate reduction for customers of the Killiney Beach water system to coincide with the continuation of the Do Not Consume Notice.

BC assessment and wildfire

Property owners impacted by the 2021 wildfires should contact staff with BC Assessment before October 31 to help determine their property's accurate status.

Reporting any damage or loss will assist BC Assessment in having an accurate assessment of the property, which could impact changes to the 2022 property taxes.

Impacted property owners can contact BC Assessment toll free at 1-866-825-8322 or online at bcassessment.ca. Regular office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. Property owners can simply provide their property's address and state that they want to report their property's physical condition and the extent of any damage resulting from the wildfires.

Building and inspections

  • Our Community Services Building and Inspections staff have already issued a number of Demolition permits and have received inquiries from residents about the extended Temporary Use Permits for recreational vehicle use while construction is underway on a property.
  • The Emergency Operations Centre received funding approval from the Province to conduct a Foreshore Study. This Environmental/Hazardous conditions assessment will help protect potable water supplies and identify any environmental or geotechnical hazards and issues. It'll be completed along tributaries and the foreshore of Okanagan Lake near Killiney Beach and Estamont and is required for the protection of public health by identifying potentially hazardous conditions or contaminated sites which could pose a threat to drinking water sources. This is an opportunity to streamline the process and regulations on behalf of property owners, rather than requiring individual assessments.

For more information, please contact our Community Services staff at planning@rdco.com or 250-469-6227.

Resiliency and recovery case workers

The RDCO has launched two case workers in the Community Resiliency/Recovery Centre to conduct a capacity needs and assessment to determine how the wildfire disaster impacted residents and their family, to better coordinate or provide assistance to become more resilient and assist in the recovery needs because of this event..

Please contact the Recovery Office at 250-469-6111 or email recovery@rdco.com if you would like more information on this service.

North westside transfer station

The facility resumed normal operation and hours on October 1.  Regular collection volumes are again in effect as of Oct. 1.

The Bulky Household items collection provides an extended opportunity for disposal of large, bulky household items like empty fridges and freezers during regular operating hours until October 20.

CDA and samaritan's purse

Volunteers with Samaritan's Purse wrapped up their assistance in the area prior to Thanksgiving weekend.

Another volunteer organization, Christian Disaster Relief (CDA) has volunteers available to help wildfire impacted residents with:

  • clean up of damaged yards
  • sorting of salvageable items
  • removal of damaged contents
  • minor rebuilds and repairs

Visit rdco.com/recovery for information and contacts for Christian Disaster Relief.

ADRA Warehouse

Members of the Adventist Disaster and Relief Agency are working with Emergency Management BC to provide a warehouse in Coldstream with donated items like furniture and appliances available to those affected by wildfires.

Other items offered include: clothing (baby/child/youth/adult all sizes), bedding, toys and books, toiletries, comfort items, miscellaneous sporting goods, camping equipment, pet food, cleaning supplies, grocery items, furniture, home décor, disposables, health aids, baby items.

 

For more information or contact details to schedule an appointment to view items visit rdco.com/recovery

ENewsletter Sign Up

If you know your neighbours would like this newsletter too, have them visit rdco.com/recovery and fill in the eSubscription.

If you are not interested in receiving more information from the RDCO about recovery, you can unsubscribe at the bottom of the page.

RDCO Recovery Plan

The Regional Board has received an interim White Rock Lake wildfire recovery plan

The document outlines the initial short, medium and long-term recovery objectives in seven key areas and will evolve as the response moves forward.

A Community Resiliency/Recovery manager is working to ensure the objectives are achieved.

RDCO Returning Home Guide

Provincial recovery information

The Province has recovery and support information provided by EmergencyInfoBC.

Provincial supports for wildfire impacted business

The Province has created an overview of current supports available to businesses that have been impacted by the 2021 wildfires.

For information on other supports for businesses contact Small Business BC.

Red Cross

The Canadian Red Cross is providing one-time financial assistance and support to:

  • households whose primary residence has been severely impacted by this season’s wildfires,
  • households who were evacuated from the Lytton, B.C. region due to wildfires, and
  • households under an evacuation order for 10 or more consecutive days due to wildfires in the province.

It's important for any affected resident to register in order to receive assistance.

Visit www.redcross.ca/2021bcfires for more information.

Rebuilding and Redevelopment

For any Planning or Land Use related inquiries, please contact RDCO Planning Services staff at 250-469-6227 or planning@rdco.com

For any Building Permit or Inspections related inquiries, please contact RDCO Inspections Services staff at 250-469-6111 or inspection@rdco.com

The RDCO Board has approved waiving fees for Demolition and Temporary Building permits for residents affected by the fire.  It also approved extending the Temporary Building permit use of a recreational vehicle as temporary dwelling to two years from one, on a property that is actively under post-wildfire construction. For more information, please contact our Community Services staff at planning@rdco.com or 250-469-6227.

Roads

In Electoral Areas, the Ministry of Transportation and Infrastructure is responsible for roads including safety and maintenance.

For road emergencies within your neighbourhood, call the Province’s contractor AIM Roads at 1-866-222-4204.

For information about road closures or delays on Westside Road, visit drivebc.ca

For general comments or information you can also call the Ministry of Transportation and Highways office at 250-712-3660.

Septic Systems

Please contact a certified contractor to discuss any concerns you may have about the condition or status of the septic system on your property.

If you are rebuilding, a certified contractor will ensure your system is sufficient to meet the wastewater needs of your new home.

Water Systems Info

Each of the three RDCO water systems serving communities along Westside Road have varied impacts from firefighting and suppression efforts with the White Rock Lake wildfire.  Along with Interior Health, our goal is to ensure water quality and safety for residents returning to their homes.  Click on the links below to see the updated status for water advisories and notices for each system:

The RDCO is providing a self-service water filling station for residents.  It's located at the corner of Westside Road and Firwood Road with water from the Upper Fintry system.

We thank Killiney Beach customers for their patience and understanding with the major inconvenience of the Do Not Consume Notice. Please know that everyone is working as hard and as quickly as possible to recover and restore the system to safe, potable drinking water.

  • We remind Killiney Beach customers the Do Not Consume Notice means the water is not safe to drink or swallow and that boiling will not remove potentially harmful chemicals and substances. Please continue to use a safe alternative such as bottled water or the free potable water at the Westside and Firwood Roads station.
    • The RDCO is working with Interior Health and specialized engineering experts on a detailed assessment of the entire system with the goal of returning the system to a safe, potable drinking water standard.
    • Until the assessment is complete, we are not able to provide any timeline for a change in the Do Not Consume Notice.
  • Estamont private water utility – pumphouse was destroyed by the wildfire. A detailed assessment is complete – system is operating on a generator until temporary power pole is connected – residents notified not to consume the water - contact the system operator for more details.
  • Private well owners – contact a certified contractor to confirm the condition of your water system

The Regional Board has adopted amendments to the fees and charges bylaws for the Killiney Beach, Westshore Estates and Upper Fintry, Shalal Road, Valley of the Sun water systems to provide some partial water fee relief for customers impacted by White Rock Lake wildfire evacuations. With the changes, customers of these water systems do not have to pay the basic user and consumption fees portion of utility bills from August 1 through September 30.

Wildlife

BC Conservation Office: To report a conflict with wildlife that threatens public safety call 1-877-952-7277

 

 


Submit your questions

 
 
 
Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)