Recovery

White Rock Lake Wildfire Recovery Information

The White Rock Lake Wildfire impacted the communities Central Okanagan West Electoral Area off of Westside Road near the northern boundary of the Regional District of Central Okanagan.

The Regional District of Central Okanagan opened a recovery office to assist in the recovery of neighbourhoods impacted by the fire and to help residents who were evacuated or suffered property damage or loss.

Preliminary assessments have confirmed that 78 properties in the Estamont and Killiney Beach areas sustained significant damage. Emergency Operations Centre (EOC) staff have confirmed property owners and notified them directly. No structures in Westshore Estates have been identified as lost or significantly damaged.

The resources provided below will be updated as new information becomes available.

Resources: 

Virtual information session September 1

A Returning Home Information Session for Central Okanagan West Electoral Area residents, who were evacuated due to the White Rock Lake Wildfire, was livestreamed September 1, 2021 from 4 to 5 p.m. at youtube.com/regionaldistrict

A recording of the information session is available on the YouTube channel for those unable to watch in real time or who want to revisit information provided during the session.

The session provided residents with information about what to expect when returning to their homes in the Central Okanagan West Electoral Area including:

  • The status of homes based on assessments that are underway, including:
    • Green, minor or no fire damage
    • Orange, restricted use
    • Red, unsafe
  • Updates on efforts to restore water, power and other utilities
  • Dangers that may exist on the surrounding property including tree fall, burnt trees and root structures and other visible and hidden hazards to expect after a wildfire
  • Health and mental health supports
  • Garbage and waste management services available

BC Hydro

In the event of wildfire and during recovery, stay away from and do not touch BC Hydro infrastructure (lines, poles, towers, hydro boxes, etc.). Assume that these may be energized and may cause harm.

For any billing inquiries, contact BC Hydro customer service at 1 800 BCHYDRO (1 800 224 9376). BC Hydro is also offering assistance to wildfire evacuees.

Contact Us

Our Recovery staff are available to help you Monday through Friday (excluding holidays) from 8 a.m. to 4 p.m.

Email: recovery@rdco.com

Phone: 250-469-6111

Current Evacuation Orders and Alerts

For information on Current Evacuation Orders and Alerts, visit cordemergency.ca. Please visit the map for specific areas and addresses on Evacuation Order and Alert.

Fridges, garbage and waste 

Frequently Asked Questions

 

North Westside Transfer Station hours:

As residents return home after the White Rock Lake Wildfire, the North Westside Road transfer station will be open daily from 8 a.m. until noon starting Saturday, September 4 until the end of the month.

The North Westside transfer station is located along the Sugarloaf Forest Service Road off Westside Road approximately 3.2 kms past Udell Road in Killiney Beach.

The extended hours are designed to give residents additional access to the facility and support clean up and recovery work.  To accommodate the extra material at the site, the transfer station will be closed each afternoon to deal with the influx of waste and make space for the following day. The facility will return to normal operating hours October 1st.

The North Westside Transfer Station is only open to RDCO residents, property owners and tenants. For residents outside the Regional District of Central Okanagan please contact your local government.

There is no limit on the volume of bagged household waste impacted households can dispose at this time. The North Westside Rd Transfer Station is set up to receive bagged waste and non-burnt yard waste. The transfer station cannot take building materials, furniture, or large appliances, such as fridges and freezers. Hazardous material and demolition waste such as wood from damaged structures or burnt vehicles cannot be accepted.  Visit rdco.com/recycle for more waste disposal options.

Fridge and freezer disposal:

Residents are asked to confirm with their Insurer before disposing of fridges or freezers. Once collected, they cannot be returned.

NEW

  • 3 Additional scheduled collection days -
    • Cost-free curbside pick-up of ruined fridges and freezers has been extended until Friday, September 17, the last day for scheduled pick-ups.  Call 1-855-238-9350 by 12 noon Thursday, September 16 to arrange and schedule your curbside pick-up by the September 17 deadline. Please do not put fridges or freezers outside until just before your pick-up time to avoid attracting wildlife.  For assistance moving fridges/freezers to curbside for scheduled collection see Samaritan's Purse below.
  • Self-drop off
    • Residents can drop off fridges or freezers to the gravel pit above the North Westside Transfer Station on Sugar Loaf Mountain Forest Service Road no later than noon on Friday.
  • After Friday, fridges and freezers will need to be emptied and properly disposed of by their owners.

Please note the Glenmore Landfill and the Westside Residential Waste Disposal and Recycling Centre (2640 Asquith Road, West Kelowna) will not receive refrigerators or fridges containing food waste.  Fridges and Freezers will not be accepted at the North Westside transfer station

For alternate disposal options the Westside Residential Waste Disposal and Recycling Centre (2640 Asquith Road, West Kelowna) can accept large appliances and furniture but does not take electronics, small appliances or building materials. Normal rates and site rules remain in place at this facility. Please note this facility will not receive fridges or freezers containing food waste. Please use the North Westside transfer station and cost-free RDCO Fridge/freezer curbside collection service (1-855-238-9350) for cost-free disposal.

Fridge and freezer collection and drop off services are available only to RDCO residents, property owners, and tenants. Properties outside of the RDCO must work with their community to dispose of waste following the White Rock Lake Wildfire.

Insurance

You can visit the Insurance Bureau of Canada for more information on the process of an insurance claim as a result of a BC wildfire at www.ibc.ca/ns/disaster/bcwildfire.

RDCO Returning Home Guide

Provincial recovery information

The Province has recovery and support information provided by EmergencyInfoBC.

Red Cross

The Canadian Red Cross is providing one-time financial assistance to households whose primary residence has been severely impacted by this season’s wildfires, households who were evacuated from the Lytton, B.C. region due to wildfires, and households under an evacuation order for 10 or more consecutive days due to wildfires in the province. Visit redcross.ca for more information.

Rebuilding and Redevelopment

For any Planning or Land Use related inquiries, please contact RDCO Planning Services staff at 250-469-6227 or planning@rdco.com

For any Building Permit or Inspections related inquiries, please contact RDCO Inspections Services staff at 250-469-6211 or inspection@rdco.com

Roads

In Electoral Areas, the Ministry of Transportation and Infrastructure is responsible for roads including safety and maintenance.

For road emergencies within your neighbourhood, call the Province’s contractor AIM Roads at 1-866-222-4204.

For information about road closures or delays on Westside Road, visit drivebc.ca

For general comments or information you can also call the Ministry of Transportation and Highways office at 250-712-3660.

Samaritan's Purse

Samaritan’s Purse is a non-governmental organization. Their base camp is set up at the Vernon Alliance Church. They are ready to support local residents with:

  • Hazard Tree Felling, and splitting/chipping
  • Removal of fridges/freezers from properties to curbside for scheduled collection
  • Sifting of ash for specific belongings or sentimental items

Residents who would like help with their properties can call 1-866-628-6565 starting Tuesday September 7, 2021

Water Systems Info

Each of the three RDCO water systems serving communities along Westside Road have varied impacts from firefighting and suppression efforts with the White Rock Lake wildfire.  Along with Interior Health, our goal is to ensure water quality and safety for residents returning to their homes.  Click on the links below to see the updated status for water advisories and notices for each system:

The RDCO is providing a self-service water filling station for residents.  It's located at the corner of Westside Road and Firwood Road with water from the Upper Fintry system.

Partial water fee relief due to wildfire

The Regional Board has agreed to provide some partial water fee relief for customers of three systems impacted by White Rock Lake wildfire evacuations. The Board will consider adopting proposed amendments to the fees and charges bylaws for the Killiney Beach, Westshore Estates and Upper Fintry, Shalal Road, Valley of the Sun systems at its next meeting September 27.  If approved, it’s proposed customers would not have to pay the basic user and consumption fees portion of utility bills from August 1 through September 30.

Wildlife

BC Conservation Office: To report a conflict with wildlife that threatens public safety call 1-877-952-7277

 

 
 
 
Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)