FAQs for Finance

Where can I pay my bill?

I am a supplier, where do I send my invoice?

I have submitted an invoice to the Regional District for payment. When will I get paid?

I am moving (selling the home). What do I do with my utility bill?

I am building a new home in the Regional District. When does the utility billing start?

How often will I get a utility bill?

How are the rates set on the utility bill? Will they increase?

I am the property owner, but I want my utility bill to go to my renter. How do I do this?

What happens to unpaid amounts on my utility bill at December 15th?

I just bought a property in the Regional District and the first utility bill I received shows arrears from before I bought the property. Who is responsible for paying these arrears?

I pay for sewer and/or garbage on my utility bill, why am I also charged a Solid Waste Management Parcel Tax on my property tax?


Where can I pay my bill?

There are several ways to pay your bills. Please go to our Bill Payment & Inquiries to access this information. 

I Am A Supplier, Where Do Send My Invoice?

Please submit your invoice to our Accounts Payable department via email to ap@cord.bc.ca or by regular mail to 1450 KLO Road, Kelowna, BC V1W 3Z4 or by fax to 250-763-0606.

I have submitted an invoice to the Regional District for payment. When will I get paid?

Our Accounts Payable department follows our Purchasing Policy which states that 'Payment by the Regional District shall be made after final acceptance by the Regional District of the goods and services, northwithstanding any previous passing of title to the goods.  Unless other stated, payment terms are net thirty (30) days.  Payment terms begin the date the Regional District receives the invoice.'  

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I am moving (selling the home). What do I do with my utility bill?

It is a good idea to contact our office to notify us of the possession date of the new owner to ensure the account information is changed over correctly. You do not need to pay a portion of the bill for the billing period that you occupy the dwelling, as your lawyer or notary as part of the conveyance will cover this on your statement of adjustment.

I am building a new home in the Regional District. When does the utility billing start?

You will start receiving a utility bill after your house passes the final inspection from our Inspections Department  (or interim final if occupancy is approved). Your bill will be prorated from this final inspection date to the end of the current billing period.

All properties within our water service areas pay an Asset Renewal Fee.  Water User Fees are added to the billing once water is turned on to the property by Regional District employees.  Garbage and Recycling will be charged once a new house passes final inspection.  If your property is in the Sunset Ranch service area and you have not yet received your curbside collection carts, please call 250-469-6239.

Charges are year-round, even if the dwelling is vacant for part of the year, as in a seasonal dwelling, or in the case where the owner is away for an extended period.

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How often will I get a utility bill?

If the property is connected to one of the Regional District Water Systems, then the billing is quarterly. The billing dates are January 10th (due February 10th), April 10th (due May 10th), July 10th (due August 10th), and October 10th (due November 10th).

If the property is billed only for Garbage and Recycling from the Regional District, then the billing is semi-annual. The billing dates are January 10th (due February 10th) and July 10th (due August 10th). 

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How are the rates set on the utility bill? Will they increase?

The Engineering Department sets the rates through bylaws, and they are based upon the operational costs of the utility. All operational costs of the utility are paid from the rates. This information can be accessed in the Environmental Services section of this website.

I am the property owner, but I want my utility bill to go to my renter. How do I do this?

It is the policy of the Regional District that the utility bill will be sent to the registered owner of the property. In order to redirect the bill c/o a renter, tenant, property manager, or other, we must have that request in writing from the registered owner. Property Owner Notice to Bill Tenant Form

This is because if there is an outstanding balance on the utility bill as of December 15th then that amount will be transferred to property taxes and is the responsibility of the registered owner.

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What happens to unpaid amounts on my utility bill at December 15th?

If there are any outstanding amounts on the utility bill as of December 15th then that amount will be transferred to property taxes. Since the Regional District cannot issue the Property Tax notices, we also cannot collect payments for them. For payment information please go to the Ministry of Provincial Revenue-Taxation Branch website.

I just bought a property in the Regional District and the first utility bill I received shows arrears from before I bought the property. Who is responsible for paying these arrears?

It is the responsibility of the lawyer or notary handling the transfer of ownership to ensure that a search is done through the Regional District to determine if there are any outstanding utility charges on a property and include those charges on the statement of adjustments. This is required to be sure that there are no outstanding debts or encumbrances attached to the property upon transfer of ownership.

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I pay for sewer and/or garbage on my utility bill, why am I also charged a solid waste management parcel tax on my property tax?

The parcel tax that appears on your Property Tax Notice relates to the general Solid Waste Management program as a whole.  The garbage and solid waste utility charges that appear on your utility bill are primarily related to collection and depot costs.  For further information go to Environmental Services.

 
 
 
Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@cord.bc.ca
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)