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BC Hydro Advises No Planned Power Outage for Westside Road

Late this afternoon (Tuesday, December 6th), BC Hydro advised that the previously announced planned power outage for tomorrow, Wednesday, December 7th WILL NOT BE GOING AHEAD DUE TO THE FORECAST COLD WEATHER.

The work to upgrade the electrical distribution system is now postponed to a date that's yet to be determined by BC Hydro.

As a result of this work not going ahead, there will not be any impact for customers of the Killiney Beach, Westshore Estates or Upper Fintry-Shalal Road-Valley of the Sun water systems.

We apologize for this late notice. Please share this information with your neighbors to ensure the widest possible distribution and so as many people as possible are aware of the important change that means electrical service will continue as normal.

Visit bchydro.com/outages or bchydro.com/mobile for the most up-to-date information

RDCO Communications

(December 6, 2016)

 

12th Annual Joe Rich Fire Food Bank Drive

Residents of Joe Rich are encouraged to support the 12th annual food bank drive.

This Sunday, December 11th between 9:00 am and 3:00 pm, members of the Joe Rich Fire Department will be going door-to-door throughout the community collecting food and cash donations for the Central Okanagan Food Bank.

Residents who wish to drop off donations on Sunday at either the Joe Rich Community Hall (11481 Highway 33 east) or Station 52, the Goudie Road Fire Hall (6550 Goudie Road) are asked to contact the Fire Department in advance so firefighters won’t visit their residence.  Both facilities will be open to accept donations during the community food bank drive.

For more information visit the Joe Rich Fire Rescue webpage; email joerichfire@cord.bc.ca or call 250-469-6179.

(December 5, 2016)

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Regional District Business License Renewals

Renewal notices are in the mail for businesses operating in either of the Regional District of Central Okanagan electoral areas. 

Any business that is either based in or works in the Central Okanagan East or Central Okanagan West electoral areas must have a business license with the Regional District.

Communications Officer Bruce Smith says, “This includes communities such as Joe Rich, Ellison, south Lakeshore Road, Brent Road, Trepanier/Paradise Valley, North Westside, Traders Cove, Fintry and Wilson’s Landing.”

Business owners renewing their Regional District license before December 31st pay a reduced rate of $85.  Starting January 1st, an additional $25 late fee will apply to any business license renewal.

Smith adds, “Businesses operating in the Electoral Areas that also work in any of the communities involved in the Inter-Community Business License program may wish to purchase that additional business license.  They must first have a Regional District business license before applying to purchase the Inter-Community Business License for an additional $150.   The inter-community license allows qualifying businesses the flexibility to work in one or more of the participating municipalities without having to purchase a business license for each.”

Renewing or applying for your RDCO business license may be done in person at the Regional District Kelowna office (1450 KLO Road) or by mail.

Online payments for Regional District Business License renewals and new applications can be made using a Visa or MasterCard through the Regional District website www.regionaldistrict.com/payments.  Select the Business License and Pay Online options and type in the account number and private access code provided on your renewal notice.  For a new license click on the New License menu option and fill out the online form.  Businesses may also pay through online banking (Search payee list for Central Okanagan and look for listing similar to CENTRAL OKANAGAN (REG DIST) BUSINESS LIC.

For more information regarding business licensing in the Regional District visit www.regionaldistrict.com/businesslicense.

(December 1, 2016)

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Make Holiday Memories, Not Garbage

Looking for some help with great gift ideas for that special someone this holiday season?  Why not get creative this year and give gifts of experiences instead of more stuff!  Treat someone to a trip to the spa, start a new hobby with a loved one, re-gift a favorite novel or board game. Or give the first of experience with ski passes, movie tickets or tickets to a local hockey game?  All these gift ideas help to ‘Make Memories, Not Garbage’.

The Regional District Waste Reduction Office is encouraging residents to reduce waste while celebrating the festive season.  Waste Reduction Facilitator Cynthia Coates says, “The ‘Make Memories, Not Garbage’ campaign is festive, it’s fun and provides some great gift and wrapping ideas that people may not have thought of that also reduces their holiday waste. “

Here are some other memory making ideas to get you started:

  • Organize a family skate
  • Treat someone to a live performance
  • Offer your dog walking or cat sitting services
  • Sign someone up for a cooking class, or art class
  • Host an amazing dinner for all your friends, using locally grown food

Often when you think back on your fondest memories during the holidays its usually  time spent  with family and friends.  Maybe it was making gingerbread houses or other baking together, open houses or cookie exchanges.  Thoughtful gift giving can dramatically reduce the amount of packaging and wrapping that accumulates and can encourage opportunities for us to create new holiday traditions.

Watch for the Make Memories campaign on social media, online, print and TV. You can also watch the ‘Make Memories, Not Garbage’ videos on the Regional District You Tube channel . It’s all in an effort to encourage not making waste in the first place, reducing what comes into and leaves our homes. 

For information on how you can ‘Make Memories, Not Garbage’ this holiday season, visit regionaldistrict.com/recycle, email recycle@cord.bc.ca or call the Regional Waste Reduction Office at 250-469-6250.

(November 30, 2016)

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Get Active and 'Explore Your Parks'!

Here’s a great opportunity to get outside and active this fall and ‘Explore Your Parks’.

Join an interpreter as we share details about the special features of various regional parks.  Please wear appropriate clothing and bring along some water and a snack.  These free outings are held in conjunction with the Community Recreational Initiatives Society (CRIS) to provide barrier free access to our regional parks.  To request the services of CRIS volunteers visit www.adaptiveadventures.ca

Each event requires pre-registration and takes place on the following dates and locations:

  • Saturday, December 3rd at 10:00 am and Thursday, December 8th at 1:00 pm we’ll stroll through the trails in the Hall Road area of Mission Creek Regional Park.  Please meet in the parking lot off Springfield Road at Durnin Road.

To register your family for these free events, or other ‘Explore Your Parks’ events, please drop in to the Environmental Education Centre for the Okanagan, email eeco@cord.bc.ca or phone 250-469-6139.

For more information about this or other Regional Park programs please visit the Regional District website regionaldistrict.com/parksevents or contact the EECO at 250-469-6140.

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Recycle That Cooking Oil

Do you deep fry your turkey, or make a ton of French fries and you’re just not sure how to handle all the leftover oil or kitchen grease drippings? Don’t pour it down the drain, recycle it!

The Regional Waste Reduction Office reminds you there’s a place for you to get rid of all that leftover household cooking oil and congealed grease-- at either the Westside Residential Disposal and Recycling Center in West Kelowna, or at the Glenmore Landfill in Kelowna. The grease collection program is a partnership with McLeod’s Byproduct’s of Armstrong.

Waste Reduction Facilitator Rae Stewart says cooking oils and grease from roasting, frying and baking can collect in and clog your drains-and harm the environment in the process.“ You don’t want to pour this stuff down your drain, it can congeal , block your pipes, and create a real mess. Dumping it in your yard isn’t a good option either, it’s harmful to the environment -- when it rains the oily residue runs off into the storm drain, eventually reaching our waterways without treatment.”

If you have large volumes of cooking oil, you can pour it into the receptacles provided at the Westside Recycling Center or Glenmore Landfill. If you have congealed  grease, it’s recommended you put it in a metal can or container and drop the whole metal container into the recycling receptacle provided. As a reminder, please do not place anything other than cooking oil and kitchen grease into the recycling containers provided, no petroleum oil such as motor oil, food items, plastic containers, or garbage.

Dave Ward, Plant Manager with McLeod’s Byproducts’ says your repurposed kitchen leftovers will end up as a food source all over again. “Once the cooking oils and grease are collected, we mechanically remove the solids and moisture, heat the oils at a very high temperature, then stabilize them with an antioxidant.  We then sell the finished product to feed mills where they formulate it into various feeds for chicken, turkey and hogs.” 

If you must toss your kitchen oils and grease, here are a few simple tips to follow:

  • make sure to put them in a heat resistant container with a sealable lid, then throw in the trash
  • or mix with unscented kitty litter, sawdust or sand to solidify the oil first and then dispose
  • or store the oil for later use, oil can be kept for up to six months and reused. First strain then store in the freezer

For more info on recycling your household fats, oils and grease, visit regionaldistrict.com/recycle, or call the Regional Waste Reduction Office at 250-469-6250.

(November 25, 2016)

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Multi-Million Dollar Water System Upgrade Underway

Crews are about to break ground on a multi-million dollar upgrade to the Killiney Beach water system. 

As weather allows through next spring, approximately three kilometers of aging water main will be replaced with new pipe along five roads in the upper area of the system which serves more than 280 connections throughout the subdivision along the north area of Westside Road.

Residents along Winchester Road will be the first affected as construction takes place weekdays between 7:00 am and 5:00 pm starting November 28th.  They’ve been notified by the contractor, who’ll also provide advance notice when the project moves to other streets.

Information on this and other projects is available at www.regionaldistrict.com/waterprojects.

RDCO Chair Gail Given says, “This and two additional projects are going ahead thanks to significant financial support from the Federal and Provincial Governments.   The new water main along with construction of a replacement reservoir and new control building received $1.9-million from the New Build Canada Fund – Small Communities Fund.  It would be a huge burden for customers of the system to fund such expensive infrastructure work, without the support of the senior governments.”

Construction on the Hope Creek reservoir replacement and Winchester control building along with improvements to the Westshore Estates Water System Mountain and Upper Reservoirs is scheduled to start next spring running through the fall of 2017.  The Westshore project is estimated at $1.3-million with an $870,000 contribution from the Community Works Fund Gas Tax program.

When complete, customers on the two water systems will benefit from improved water quality and storage and fire protection while the improvements will help to reduce interruptions during power outages.

Given adds, “As these are two of our oldest water systems, the significant funds provided for this critical infrastructure is greatly appreciated.  The upgrades will ensure the continued effective and efficient operation of these RDCO water systems.”

Communications Officer Bruce Smith says, “With construction projects of this magnitude, residents and motorists in affected areas may experience some minor inconveniences.  Please obey flag people and signage that you encounter along roads in the area during construction.”  Updated information about the projects and construction schedules can be found at regionaldistrict.com/waterprojects.

The Regional District currently operates and maintains six water systems servicing more than 950 properties in the Sunset Ranch, Killiney Beach, Westshore Estates, Upper Fintry-Shalal Road-Valley of the Sun, Falcon Ridge and Trepanier areas.

(November 25, 2016)

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Community Donations Support North Westside Fire Services

Members of the North Westside Fire Rescue department already have a winter project lined up!

While the snow is falling, they’ll be busy adding shelving and storage bins to a new enclosed, 14-foot utility trailer that was just purchased by the non-profit fire society for just over $7,400.

Society President Shawn Barnes credits the ongoing support from residents throughout the North Westside communities for helping it put those generous donations made over the past year to good use.  A record amount was raised during last summer’s annual Community BBQ and through participation in events like the Fintry Fall fair.

The new trailer will house the fire department’s sprinkler and forestry equipment.  The refitting of the trailer will be done to the provincial type 3 Sprinkler Protection Unit (SPU) standard.

North Westside Fire Rescue Chief Jason Satterthwaite says, “The sprinkler and forestry equipment is designed to protect 15 homes from a threatening wildfire.  The department has been training for several years now in sprinkler deployment.  Having this equipment stored in a properly set up trailer will be a big help in training our members to a higher level as well as providing a speedy response and defense in the event of a large wildland urban interface fire that threatens the community.”

All active firefighters are members of the independent, non-profit Society, which determines where the funds raised will be spent in order to benefit the North Westside communities through the purchase of additional, often specialized pieces of equipment that is outside the regular fire department equipment budget.  This equipment is then donated by the Society and becomes part of the regular fire department equipment inventory.

(November 3, 2016)

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July - September 2016 Video Highlights

This past summer was another busy one in the Central Okanagan.  From two wildfires forcing residents from their homes, to the battle to keep mosquitoes in check and an earlier than anticipated return of kokanee resulting in a move in the start date for parks interpretation programs, we hope you enjoy this short video of Regional District highlights during the third quarter of 2016 showing some of the RDCO programs and services at work!

The video was presented to the Regional Board at its meeting October 24th.

View Video

(November 2, 2016)

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'Alien Invaders - Nasty or Nice?'

Many plant and animal species have moved to the Okanagan. A few of these species have had negative impacts of the native species that are a part of the sensitive Okanagan ecosystem. Learn about the difference between non-native and invasive species, and a few things that you can do to help reduce the spread of invasive species.

‘Alien Invaders – Nasty or Nice?’ opens on Friday October 28th and will be on display until spring 2017. The Environmental Education Centre for the Okanagan or EECO is open from 10:00 am to 3:00 pm Tuesday through Sunday and is in Mission Creek Regional Park, Springfield and Durnin Roads.

For more information on this and other EECO programs, check out ‘Your Guide to Regional Parks’, visit the Regional District website (regionaldistrict.com/parksevents) or contact the EECO at 250-469-6140.

(November 1, 2016)

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October 1st Start for Open Burning in the Central Okanagan

Open burning season in the Central Okanagan will begin this Saturday, October 1st when air quality and venting conditions are good for those property owners obtaining a permit from their local fire authority

Under Regional District and local fire bylaws permitted open burning season may start October 1st and must be complete on April 30th.  Fire chiefs may change these dates depending on the fire hazard in their area. 

Eligible property owners must obtain a burning permit from their local fire department.   Those eligible to burn within the four Central Okanagan East or Central Okanagan West electoral area fire districts may obtain a permit by calling the Regional District at 250-469-6223 (Long Distance Collect Calls are accepted) weekdays only between 8:00 am and 4:00 pm, excluding holidays.

Before lighting any fire, property owners with a valid permit must call the toll-free Outdoor Burning Hotline:  1-855-262-2876 (BURN) to determine if open burning is allowed on a particular day.  Both the Venting and Air Quality conditions must be good in order for burning to occur within Central Okanagan fire jurisdictions.  This information will also be available each day after 8:00 am at regionaldistrict.com/airquality.

Under the Regional District Smoke Control Bylaw, creating nuisance smoke from open burning is not allowed in the City of Kelowna, the District of Lake Country, City of West Kelowna and the Central Okanagan East and West Electoral Areas or under the bylaws of the District of Peachland.  Yard waste such as leaves, pine needles, grass clippings, weeds and other garden waste are not allowed to be burned.

Violators could receive a fine or be charged with the cost of putting out the fire.  Residents are encouraged to report anyone illegally burning on a non-burning day by calling the Regional Fire Dispatch Center at 250-469-8577.

Those property owners eligible to burn should follow this Best Practices Guide to reduce smoke:

  • If conditions allow open burning, ignite fires after 10:00 am when venting conditions are usually more favourable;
  • Pruning’s, branches and stumps must be dried for a minimum of two years;
  • Make smaller piles with good air ventilation for more efficient burning.

All Central Okanagan property owners regardless of property size are encouraged to use other clean air options to dispose of their yard waste.   The bi-weekly curbside yard waste collection program is underway through the end of November and residents are reminded to only place leaves, grass, pine needles and small pruning’s inside their wheeled yard waste cart with the green lid closed.  Residents may also use the year-round free yard waste drop off program at the Glenmore landfill (Open seven days a week 7:30 am to 4:45 pm - up to 250 kilograms (550 pounds) and 20 centimeters or less in diameter may be dropped off for free – fees apply to yard waste loads exceeding the free maximum weight and diameter). Fees apply for yard waste disposal at the Westside Residential Waste Disposal Centre (Open 7:30 am to 4:00 pm Friday through Monday).  When transporting loads for disposal, please make sure they are covered.  As well, a number of private companies offer wood chipping and grinding services or rent portable chippers.  Some may also pick up yard waste for disposal.

Agricultural burning is allowed under Provincial Right to Farm legislation and accounts for most of the burning permits issued in the Central Okanagan.   However, before starting any fire farmers must also call 1-855-262-2876 (BURN) or visit regionaldistrict.com/airquality to ensure burning can take place on a particular day.  The Regional Air Quality Program is working in cooperation with farmers to encourage the use of the Agricultural Chipping Program as an alternate disposal method.   The program offers a Best Management Practices handbook and DVD to help farmers.  Funding is still available for farmers who wish to participate this year in the chipping program.   As well, registration is underway for those who would like to take part in the program during 2017.  Please contact the Regional Air Quality Coordinator at 250-469-8408 or email airquality@kelowna.ca.

Central Okanagan residents are reminded to check with their local fire jurisdiction regarding regulations and restrictions regarding campfires, chimineas and other outdoor wood fire burning devices.  Campfires are not allowed at any time within the City of Kelowna.

(September 26, 2016)

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Specialized 9-1-1 Text Service Now Available for Deaf and Speech Impaired Residents

Today regional districts in BC’s central and southern interior announced the availability of a specialized text service that allows people who are Deaf/Deaf-Blind, Hard-of-Hearing or Speech Impaired (DHHSI) to communicate with 9-1-1 call-takers by text.

This service is called Text with 9-1-1 (T9-1-1) and is being delivered by E-Comm—the emergency communications centre responsible for answering 9-1-1 calls in the central and southern interior—in partnership with local emergency service agencies. The service is now available throughout the Central Okanagan, North Okanagan, Central Kootenay, Columbia-Shuswap, Okanagan-Similkameen, Thompson-Nicola, East Kootenay, Kootenay-Boundary and Squamish-Lillooet regional districts.

“T9-1-1 is a vital connection to police, fire and ambulance and enables quick communication between a Deaf caller and emergency services,” remarked Gordon Rattray, Treasurer of the Okanagan Valley Association of the Deaf (OVAD). “In the past Deaf people were limited by communication barriers and would have to use phone relay or TTY (telephone typewriter) which would take five or ten minutes longer. The OVAD is very excited to have T9-1-1 in the interior regional districts and we look forward to helping promote the availability of this service with the DHHSI community. We’re proud of this enhancement to emergency services that E-Comm provides.”

T9-1-1 allows any DHHSI person who has pre-registered their cellphone with their wireless carrier to communicate with police, fire and ambulance call-takers via text during an emergency. Callers must first place a voice call to 9-1-1 in order to establish a voice network connection and initiate the special messaging technology.  

“This new enhanced level of service is something we’ve eagerly anticipated being able to provide for residents with hearing or speech impairments who need help from police, fire or ambulance services,” said Gail Given, Chair of the Regional District of Central Okanagan. “It is important for people in the Central Okanagan DHHSI community who have not yet registered for this service to do so now, and for them to learn more about how the service works and what to expect should they need to use T9-1-1 during an emergency.”

When E-Comm receives a 9-1-1 call from a DHHSI person who has pre-registered for the service, an alert will trigger at the 9-1-1 centre to indicate there is a DHHSI caller on the line. The 9-1-1 call-taker will then launch the special messaging system, allowing them to communicate with the caller through a special text session. This will ensure they get the emergency service they need.

“Being able to communicate with 9-1-1 using this technology allows for greater access to important 9-1-1 lifelines in the event of an emergency,” added David Guscott, E-Comm president and CEO. “E-Comm is proud to be able to offer this enhanced level of service to our partners in the central and southern interior of B.C.”

It is important to emphasize that this service is only available to the DHHSI community.

Voice calling remains the only way to communicate with 9-1-1 services for a person who is not Deaf/Deaf-Blind, Hard-of-Hearing or Speech Impaired. Text messages sent directly to the digits “9-1-1” do not reach emergency services anywhere in Canada. Text with 9-1-1 for the public-at-large is anticipated in the future as the nationwide 9-1-1 infrastructure evolves.

Members of the DHHSI community should visit www.TextWith911.ca to register their cellphone with their wireless service provider and to learn more about how the system works.

(September 21, 2016)

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January - June 2016 Video Highlights

From a new mobile-friendly Crime Stoppers website, to Parks activities and events and successful events organized by the Regional Waste Reduction Office.   We've created a short video of Regional District highlights during the first half of 2016 to show you some of the RDCO programs and services at work!

The video was presented to the Regional Board at its meeting August 22nd.

View Video

(August 24, 2016)

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Convenient Paperless Utility Billing Now Available

The Regional District of Central Okanagan is offering customers the option of having their utility bills delivered electronically.

Property owners in the Central Okanagan East and Central Okanagan West Electoral Areas will be receiving a letter and authorization form with their next utility bill.  By completing the information and returning the form, they’ll receive future invoices directly to their email inbox, rather than through regular mail.  For those who wish to save paper and a stamp, they can fill out an online authorization form available at www.regionaldistrict.com/paperlessbill.

Communications Officer Bruce Smith says, “This new paperless e-billing delivery is certainly more convenient for our customers and helps the environment by generating less paper.  And for those seasonal residents or snowbirds who may head out of the area for extended periods of time, electronic delivery will ensure they receive their billing notice so that they can pay by the due date and won’t be subject to any late payment penalties.”

Smith adds, “By offering a more convenient paperless invoice delivery, we’ll see cost savings through reduced mailing costs.”

If they wish, customers who choose not to take advantage of the email utility invoice option will continue to receive a paper invoice through the mail.

The Regional District invoices its utility customers four times a year.  This includes customers of the six water systems operated by the Regional District; customers of the sewer system that services the Sunset Ranch strata communities and those receiving garbage and recycling services from the RDCO.

Central Okanagan East and West Electoral Area property owners have an incentive to keep their utility billing account balance paid on time.   A four per cent late payment fee (compounded quarterly at 16.99% per year) is assessed on all outstanding balances not paid by the quarterly due date.   This helps reduce the number of customer utility accounts that are in arrears, requiring additional costs for mailing late payment reminder notices.

Payments can be made by direct withdrawal, by mail, in person at the RDCO office or any Financial Institution or they can be made securely and conveniently online at: www.regionaldstrict.com/payments.  Customers can also access their account information there.

Any utility accounts that aren’t paid by December 15th will be transferred for collection on the next year’s tax roll as arrears of taxes and will be charged interest at the rate authorized by the Local Government Act.  Payments must be received by December 15th to ensure adequate processing prior to the end of the calendar year.

For more information or to have questions answered please contact the RDCO Finance Services staff at 250-469-6239 or email utilities@cord.bc.ca.

(July 7, 2016)

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Document Download Problems? 

Recently the Regional District has become aware of periodic problems regarding the inability of some users of our website to open Adobe PDF documents that had been previously accessible.  They've received an error notice saying that the document they were trying to open is not available. 

We understand that the problem has been caused by a recent Microsoft Internet Explorer Security update.  This update on the user's computer has broken the ability of the Adobe Acrobat Reader program to open and access previously downloadable PDF documents in Internet Explorer. 

Should this problem occur on your computer system, please download and install the latest free version of Adobe Acrobat Reader.  You can find this by following this link:  http://www.adobe.com/products/acrobat/readstep2.html or by clicking on the Adobe Reader icon on the bottom right corner on each page of our website. 

We thank you for your patience and appreciate your continued support of the Regional District of Central Okanagan website. 

For information or queries about our website please contact:  webmaster@cord.bc.ca 

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News Release

 

1450 K.L.O. Road

Kelowna, B.C.  V1W 3Z4

Telephone: (250) 763-4918

Fax:  (250) 763-0606

www.regionaldistrict.com

www.facebook.com/regionaldistrict

www.cordemergency.ca

 

 

RDCO logo (mar

 

 

 

 

 

 

 


November 3, 2016

 

Community Donations Support North Westside Fire Services

 

Members of the North Westside Fire Rescue department already have a winter project lined up!

 

While the snow is falling, they’ll be busy adding shelving and storage bins to a new enclosed, 14-foot utility trailer that was just purchased by the non-profit fire society for just over $7,400.

 

Society President Shawn Barnes credits the ongoing support from residents throughout the North Westside communities for helping it put those generous donations made over the past year to good use.  A record amount was raised during last summer’s annual Community BBQ and through participation in events like the Fintry Fall fair.

 

The new trailer will house the fire department’s sprinkler and forestry equipment.  The refitting of the trailer will be done to the provincial type 3 Sprinkler Protection Unit (SPU) standard.

 

North Westside Fire Rescue Chief Jason Satterthwaite says, “The sprinkler and forestry equipment is designed to protect 15 homes from a threatening wildfire.  The department has been training for several years now in sprinkler deployment.  Having this equipment stored in a properly set up trailer will be a big help in training our members to a higher level as well as providing a speedy response and defense in the event of a large wildland urban interface fire that threatens the community.”

 

All active firefighters are members of the independent, non-profit Society, which determines where the funds raised will be spent in order to benefit the North Westside communities through the purchase of additional, often specialized pieces of equipment that is outside the regular fire department equipment budget.  This equipment is then donated by the Society and becomes part of the regular fire department equipment inventory.

 

-30-

Contacts:

 


Jason Satterthwaite

North Westside Fire Rescue Chief

250-260-0044

 

 

 

 

 

Bruce Smith

RDCO Communications Officer

250-469-6339

 
 
 
Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@cord.bc.ca
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)