What We Do
The Regional District administers six water distribution systems. These vary in size with the smallest system encompassing eight properties and the largest system encompassing over 700 properties. See table below.
We have links to help you:
Subscribe for Email notification of Water System Alerts/Advisories
Water Quality Advisory for Falcon Ridge System
After consulting with Interior Health, a precautionary Water Quality Advisory is in place until further notice for customers of the Falcon Ridge Water System off Highway 33 in the Central Okanagan East Electoral Area. This is due to increased turbidity. Customers with weakened immune systems, the elderly, children and those wishing additional precautions, should boil all water used for drinking, washing fruit and vegetables, making beverages, ice or brushing teeth for at least one minute. View News Release.
Water Quality Advisory for Star Place System
In consultation with Interior Health, the Regional District has issued a precautionary Water Quality Advisory due to increased turbidity for customers of the Star Place water system. Eight properties connected to the system are affected by this advisory. Until further notice, customers with weakened immune systems, the elderly, children and those wishing additional precautions should boil all water intended for drinking, washing fruit and vegetables, making beverages,ice or brushing teeth for at least one minute. The advisory will remain in effect until further notice. View News Release
Water Quality Advisory Removed for Westshore Water Customers
A precautionary Water Quality Advisory has ended (April 15th) for customers of the Westshore Water system. Tests show no contamination of the water supply as a result of vandalism noticed by staff last Thursday afternoon at the upper Mountain Reservoir.
The Regional District thanks its customers for their patience and understanding during this advisory and apologizes for the inconvenience caused. We encourage anyone to report suspicious activity around any of our water systems. View News Release
The regulations for the management of the water distribution systems and the terms and conditions under which water services may be provided are set out in Consolidated Bylaw 1268. User Fees and Asset Renewal Fees vary according to the number of users and the maintenance required for each particular system. In addition, as of April 1st, 2012 a Consumption based water billing rate is in effect (during a billing quarter, water use over 235 cubic meters will be charged 35 cents per cubic meter). View Rate Structure Information
The bylaws are provided for convenience only and are not to be considered the legal document. Please consult the official version of the bylaws to ensure accuracy.
Emergency Water Contacts
Monday to Friday, 8:00 am to 4:00 pm - 250-469-6241.
After Hours/Stat Holiday Emergencies Only - 250-868-5299.
Water Customers should direct Billing Inquiries to the Regional District Finance Department at 250-469-6239 or by email.
Water Systems Financial Information
The following links to Financial Information for each water system are being provided for improved communication and transparency. Each document link will open in a new window so that multiple documents can be opened at the same time for comparison.
2012 Information Open Houses
The following sessions were held to outline the new water rate structure and consumption-based billing changes:
June 19th Information Open House and Presentation for North Westside Road
May 17th Information Open House for Sunset Ranch system
May 9th Information Open House for Falcon Ridge system
April 18th Information Open House for Killiney Beach, Westshore and Upper Fintry/Shalal Road/Valley of the Sun systems
April 11th Information Open House for Star Place/Dietrich system
Outdoor Irrigation Restrictions are in place for customers of the six RDCO water systems .
- Link to Outdoor Irrigation Restrictions Information Sheet
- During Stage 1 and 2 restrictions Outdoor Watering is only allowed during the following hours:
- Properties with Automated irrigation may only operate between 12 midnight and 6:00 am on their allocated watering day
- Properties with Manual irrigation may only operate between 6:00 am and 11:00 am and 6:00 pm and 12 midnight on their allocated watering day.
Water Talk Newsletter
Water Conservation Tips
We can all work together in conserving water! Estimates suggest each day Westside residents use almost twice as much water compared with the Canadian average. Please do what you can to protect and preserve our valuable resource.
Living Greener in the Central Okanagan (Television Commercial)
- To view this commercial you will need the free Windows Media Player
RDCO Water Systems (Jan. 2014)
Subscribe for Email notification of Water system Alerts/Advisories
- Water Systems Annual Reports
- Infrastructure Asset Management Financial Plan - February 2012
- Link to 2010 Water System Studies for Falcon Ridge, Killiney Beach and Westshore water utilities.
Customers of the systems above should direct Billing Inquiries to Regional District Finance and Administration Services at 250-469-6290 or by email.
Water Main Flushing Program
Utility Acquisition Policy - (adopted November 2011)
This policy will guide future acquisition of utilities by the Regional District. The policy standardizes the process by which the Regional District will consider taking ownership of any utilities such as private water or waste-water treatment systems and ensures that due diligence is done on behalf of utility customers and regional district ratepayers.
Link to Engineering Water and Sewer Maps
Links to Interior Health Turbidity FAQ's