Header Image

Regional District FAQ

When is the Regional District open for business?

Where is the Regional District office located?

Where do I pay my Property Taxes?

How do I pay my Regional District utility bill or other Regional District bill for services?

When is my garbage/recycling picked up?

What restrictions are there for the amount of garbage I can put at the curb for pick-up?

Where is the Landfill and what are the hours of operation?

Are there any job openings with the Regional District?

Where can I get information on West Nile Virus and Mosquito Control?

I have found a dog or cat, what should I do?

What should I do if I've lost a dog or cat?

How do I make a complaint about a dog?

Where can I buy a dog license and how much does it cost?

Do I need a business license from the Regional District?

Where are building permits available?

I don't have any water, whom should I call?

Where can I find out more information regarding Burning and Burning Permits?


When is the Regional District open for business?

We are open Monday through Friday from 8:00 am until 4:00 pm. We are closed for all statutory holidays.

Back to Top

Where is the Regional District office located?

The main administration building is located at 1450 KLO Road in Kelowna. Our main phone number is (250) 763-4918. Our fax number is (250) 763-0606.  Check the How To Reach Us link for more information. Each department has its own direct phone number. You can find out more by visiting our Personnel and Department Directory .

Back to Top

Where do I pay my Property Taxes?

Where you pay depends on where your property is in the Central Okanagan. If you have property in either the Central Okanagan East or Central Okanagan West Electoral Areas (excluding Westbank First Nation reserves), you pay your Property Tax bill to the BC Government Surveyor of Taxes. For more information follow the link to the Property Taxation Branch, or visit the Property Tax information section of our  Finance Department. City of Kelowna property owners pay your Property Tax Bill to the City of Kelowna. Property owners in the District of West Kelowna pay their property tax bill to the District of West Kelowna.  Lake Country property owners pay their Property Tax bill to the District of Lake Country. Peachland property owners pay their Property Tax bill to the District of Peachland. Property owners on Westbank First Nation reserves pay their property tax bill to the Westbank First Nation. All property taxes are due July 2nd.

Back to Top

How do I pay my Regional District utility bill or other Regional District bill for services?

There are many options for paying your bills from the Regional District. Well accept your payment by mail, in person, through a financial institution or online. Click on this link for more information through our Finance Department .

Back to Top

When is my garbage/recycling picked up?

The pick-up dates vary depending on the area in which you reside. Please view our Garbage Collection and Recycling pages for more information including downloadable pick-up schedules, maps and other useful information.

Back to Top

What restrictions are there for the amount of garbage I can put at the curb for pick-up?

In the Central Okanagan with the automated waste collection program you are limited to one 120-litre wheeled container of garbage per week.   A larger size container is available from your municipality for an additional annual fee.  If you have more than the limit, you may purchase extra tags to attach for up to two extra bags/containers. Tags may be purchased from several locations. Click on this link for more specific information on costs and locations.

Back to Top

Where is the Landfill and what are the hours of operation?

There is one active landfill site in the Central Okanagan. The City of Kelowna operates the Glenmore Landfill, 2105 Glenmore Road. 

The Regional District of Central Okanagan operates the Westside Residential Waste Disposal and Recycling Centre, on Asquith Road (off Shannon Lake Road) in West Kelowna.  The waste disposal centre is open Friday, Saturday, Sunday and Monday from 7:30 am to 4:00 pm (gates close for last drop offs at 3:50 pm).  The onsite recycling centre is open seven days a week from 7:30 am to 4:00 pm. 

Click on the link for specific site information, hours and rates for each facility.

Back to Top

Are there any job openings with the Regional District?

All external job openings are advertised and are posted online. Follow the link to our Human Resources Department. You'll also find information on How to Apply for a Job with the Regional District of Central Okanagan.

Back to Top

Where can I get information on West Nile Virus and Mosquito Control?

For information about West Nile Virus, or to report any dead corvids (crows, magpies, ravens) contact the Interior Health Authority. Check its website at http://www.interiorhealth.ca


The Regional District of Central Okanagan is responsible for the Mosquito Control program on public lands in participating areas that fund the program. Follow this link for more information on the program.

Back to Top

I have found a dog or cat, what should I do?

For dogs and cats, please contact the Kelowna SPCA shelter on Casorso Road. The phone number is (250) 861-7722. 

FOR DOGS ONLY, you may also contact the Regional District Dog Pound at (250) 469-6284. If you are calling the pound after hours, please leave your name, phone number, a description of the dog found and if possible, any tag identification.

Back to Top

What should I do if I've lost a dog or cat?

FOR DOGS ONLY, contact the dog pound operated by the Regional District at (250) 469-6284, if you are calling after hours please leave your name, number, a description of your dog, and the location it went missing from/location you found the dog on the pound voice mail. As a follow up, you should also contact the pound again during regular business hours to ensure your message was received.

In addition, for dogs and cats you should contact the Kelowna SPCA at (250) 861-7722.

Back to Top

How do I make a complaint about a dog?

If you wish to make a complaint about a dog in your area you may contact our office from 9:00 a.m. to 5:00 p.m. (closed from 1:00 p.m. to 2:00 p.m. and statutory holidays). Please read the following first:

  • Please note that barking dog complaints in the City of Kelowna boundaries must be directed to the City of Kelowna Bylaw Enforcement Department at (250) 862-3361.
  • All Humane Issues / Animal Cruelty concerns including Hot Dogs must be directed to the Kelowna S.P.C.A. at (250) 861-7722.

All other complaints can be made directly to our office by calling (250) 469-6284. If our office is closed and you are reporting a seriously injured stray dog or a dog that is currently at large AND attacking ONLY, call our emergency line at (250) 979-0925.

Back to Top

Where can I buy a dog license and how much does it cost?

Dog licenses are available for sale at any local government office, the Regional Dog Pound and the Kelowna branch of the SPCA.

Please check the link for a list of  Dog License Agents.

The cost of a license varies. Licenses for dogs that are spayed or neutered cost $20 per year. Licenses for dogs that aren't spayed or neutered cost $60 per year.

All dogs in the Central Okanagan must be licensed and wear their current dog tag.

Back to Top

Do I need a business license from the Regional District?

Information on Business Licenses is available by contacting staff in our Inspection Section, or by following this link .

Back to Top

Where are building permits available?

Building permits are available from the Inspections Section and are required for most projects in the Electoral Areas.

Back to Top

I don't have any water, whom should I call?

You should determine who provides your water service, as there are several water purveyors throughout the Central Okanagan (the easiest way of doing this is to look at a recent water bill). The Regional District of Central Okanagan maintains and operates water systems in the Killiney Beach, Westshore, Falcon Ridge, Trepanier Bench (Dietrich), Star Place, Upper Fintry, Shalal Road and Valley of the Sun or Sunset Ranch areas, the Regional District is your water supplier. During regular office hours (Monday to Friday, 8am - 4pm) please call our main office at (250) 469-6241.  The number for after hours emergency calls only for problems with water service in these areas is (250) 868-5299. Please leave a message and one of our staff will contact you as soon as possible.

Calls for information regarding other water systems throughout the Central Okanagan should be directed to the appropriate water purveyor and utility operator.

Back to Top

Where can I find out more information regarding Burning and Burning Permits?

The Regional District of Central Okanagan has a Smoke Control Bylaw to maintain air quality. You can find out more information about burning by contacting the fire department that services your area. Click on the link for a list of fire departments.

Copyright RDCO © 2008-2013 | Designed and Developed by OK Computer SolutionsGet Adobe Reader