Complaints

If you wish to make a complaint about a dog in your area you may contact our office from Monday thru Saturday from 9:00 a.m. to 5:00 p.m. (closed from 1:00 p.m. to 2:00 p.m. and statutory holidays). Please read the following first:

• Please note that barking dog complaints in the City of Kelowna boundaries must be directed to the City of Kelowna Bylaw Enforcement Department at (250) 469-8686.
• All Humane Issues / Animal Cruelty concerns including Hot Dogs must be directed to the Kelowna S.P.C.A. at (250) 861-7722.

All other complaints can be made directly to our office by calling (250) 469-6284.

If our office is closed and you are reporting a seriously injured stray dog or a dog that is currently at large AND attacking ONLY, call our emergency line at 250-979-0925.

If you are calling to report a lost or found dog, you can report it during our regular business hours to the Dog Pound at (250) 469-6284. You should also report lost and found dogs to the Kelowna SPCA Shelter at (250) 861-7722.

ARE YOU CONCERNED ABOUT YOUR IDENTITY BEING REVEALED IF YOU FILE A COMPLAINT WITH US?

When you file a complaint with us, your personal information is kept confidential and is not revealed to the dog owner. It is important for us to have your information on file to give validity to the complaint and to assist our officers in effectively dealing with your concerns.

The exception to this confidentiality is if there is court action as a result of your complaint. In this case, the accused is entitled to full disclosure of the file for the purpose of preparing his/her defence. Then your personal information must be revealed along with the officer's notes and findings to the accused or his/her counsel as required by law.